Customer Care Assistant - Full-time

We have a full-time opening for a Customer Care Assistant.

Must be able to work various shifts per week and be available weekdays.

• No experience required.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Background check required.

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.

Connecting REAL business with technology that will AMAZE!

At Xerox, we pride ourselves on providing REAL business solutions for our clients while dazzling their customers with our intuitive approach to their technology needs. We strive to wow consumers with our expertise about their products, and amaze them with new and exciting ways to make their products and services work for them.

We'll provide you with paid product training that will give you the knowledge, skill, and confidence to help resolve customer issues, answer commonly asked questions and offer technical expertise to customers in a call center environment.




Job Summary:

As a Customer Service Representative you will be supporting our customers as a first point of contact and will be providing solutions to their account needs and offering them new products and services. We will rely on you to actively listen to our customers and use your customer service skills, sales experience, passion and creativity to meet their needs. You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.




Successful candidates should have:
* Prior customer service or call center experience
* Sales Experience Preferred
* A minimum of a high school diploma or GED
* Good typing skills: 25+ WPM
* Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays.
* Candidates MUST be open to working any shift during the hours of operation.
* Strong communication skills
* Good command of English (in both reading and writing)
* Logical, analytical thinking and problem solving skills


Intermediate understanding of:
* PCs and internet
* Telephone Technology
* Office Applications (Word, Excel)
* Solid sense of responsibility and reliability
* Strong awareness of privacy and data security
* Willingness to work shifts, punctual and maintain productiveness
* Readiness to be measured against personal KPIs and a commitment to personal improvement
* Must be able to successfully pass a drug screen and criminal background check



Successful candidates should be able to:
* Enjoy learning about and supporting new products
* Deliver outstanding customer service
* Possess excellent listening skills
* Be able to probe for the root cause of issues
* Be able to explain an issue and gain agreement with the customer
* Be detail oriented
* Be able to work in a fast-paced environment

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply online today! If you prefer, you can also call us at (919) 424-9076 or come by our office at 2641 Sumner Blvd., Raleigh, NC 27616 between 9:00am and 3:00pm Monday through Friday!

Xerox Business Services, LLC and its subsidiaries is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Services may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@xerox.com