Pharmacy Technician Service Representative - Cypress, CA

If
you're ready to talk about groundbreaking interactions, let's talk about what
happens when a firm that touches millions of lives decides to gather results
from millions of prescriptions every month and analyze their impact. Let's talk
about smart, motivated teams. Let's talk about more effective and affordable
health care solutions. This is caring. This is great chemistry. This is the way
to make a difference. We're doing all this, and more, through a greater
dedication to our shared values of integrity, compassion, relationships, innovation
and performance.  Join us and start doing your life's best work.SM

This position is full-time (40 hours/week) with our site Hours of Operation from 5:00am to 10:00pm Monday-Saturday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours.  

The
Pharmacy Technician Service Representative (Pharmacy Technician license
required) is responsible for answering incoming calls/completing outbound
calls to/from patients, physicians and pharmacists while ensuring a high level
of customer service and maximizing productivity..

Responsibilities:

• Pharmacy
  technician working in the Prior Authorization unit within the Customer Service
  department of OptumRx.
• Using
  established criteria and guidelines, the pharmacy technician receives and
  processes prior authorization requests made by providers and members for
  medications not inherently covered on a member's prescription drug plan.
• Answer
  prior authorization inquiry calls as well as research and resolve formulary and
  benefit issues using the appropriate reference material.
• Resolve
  issues and complaints in a timely manner.
• Performs
  other duties as assigned by management.
• Handles
  inbound phone requests and gathers member data to provide information for
  Pharmacist consultations
• Data
  Entry as needed

Qualifications:

• Current
  California Pharmacy Technician license or National Pharmacy Technician
  Certification is required
• 1
  - 3 years of previous experience as a Pharmacy Technician is preferred
• An
  education level of at least a high school diploma or GED OR 10 years of
  equivalent working experience
• Our
  ideal candidate has a stable work history and demonstrates excellent
  communication and leadership skills
• 1
  year experience providing customer service and working with healthcare
  professionals required
• 1
  to 3 years of PC skills (MS Word, Excel) proficiency is preferred
• Applies
  knowledge/skills to a range of moderately complex activities
• Demonstrates
  great depth of knowledge/skills in own function
• Sometimes
  acts as a technical resource to others in own function
• Proactively
  identifies solutions to non-standard requests
• Solves
  moderately complex problems on own
• Works
  with team to solve complex problems
• Plans,
  prioritizes, organizes and completes work to meet established objectives
• May
  coordinate work of other team members

Physical
Requirements and Work Environment:

• Frequent
  speaking, listening using a headset, sitting, use of hands/fingers across
  keyboard or mouse, handling other objects, long periods working at a computer
• Service
  center environment with moderate noise level due to Representatives talking,
  computers, printers, and floor activity

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.