Universal Branch Associate- Greenbelt Area

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

As a Universal Banker, you will play a vital role in our customer’s banking experience by working directly with both the teller and sales teams. You will be responsible for providing teller based transactions while also selling consumer and small business products/services to existing and new customers. As a Universal Branch Associate, you will process deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures. You must continuously be aware of fraud loss and check cashing guidelines along with all security and transaction documentation requirements. You will be responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Additionally as a Universal Banker, you will be responsible for referring customers to other lines of business such as Capital One Financial Advisors, Private Banking, Small Business and Commercial banking. This role requires you to maintain and acquire knowledge of complete line of products and services offered while also achieving branch goals.



Responsibilities:

-Performs servicing duties: greets customers/prospects in the lobby, on the teller line, or on the phone

- Researches customer inquiries, orders checks and/or debit cards, returns phone calls, accepts and forwards wires, and other customer originated service needs with the intent of enhancing customer retention and exploring additional sales opportunities

-Uses needs-based assessment tools to analyze and determine customer needs

-Recommends and sells appropriate solutions (consumer and business) both in person and on the telephone

-Assist and educate customers on the use of self service and remote channels

-Uses sales model to uncover customer needs using open-ended questions
-Maintains a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs

-Researches and answers customer inquiries and requests regarding accounts, products, rates and services

-Service Small Business customers as needed and sell to branch-managed businesses when no Small Business Banker is available

-Refer larger Small Business and Commercial opportunities as identified during profiling to Branch Business Manager or Branch Manager

-Maintain and balance cash drawer

-Identify and refer sales opportunities to Relationship Bankers

-Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

-Maintain supply and sale of consignment items

-Deliver outstanding customer experience by executing transactions quickly and flawlessly

Qualifications

Basic Qualifications:
- High School Diploma, GED, Equivalent Certification or military experience
- At least 1 year of work experience

Preferred Qualifications:
- 1 year of banking experience
- 6 months of sales experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No Agencies Please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

 Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).