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Customer Service Associate
| Hours | Full-time, Part-time |
|---|---|
| Location | Reading, PA Reading, Pennsylvania |
About this job
An insurance company in the Reading, PA area is seeking qualified, enthusiastic and personable individuals to join the growing team for a large healthcare project.
Candidates will provide customer service to clients, claimants, and providers for the Benefits division via telephone or correspondence. In addition to answering phones, this position also includes other duties and responsibilities as outlined below. § Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
- Maintain customer service logs to 1 page or less (or 3 day turn around time). § Process any incoming client correspondence.
- Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
- Meet or exceed customer service quality standards.
- Complete special projects as assigned
QUALIFICATIONS
Energetic person with excellent people & listening skills §
Candidate must possess 2+ yrs customer service/call center exp & med insurance knowledge helpful.
Courteous demeanor, self-driven, extremely reliable, problem solver, able to work well under pressure in a fast-paced time sensitive environment w/shifting priorities & ongoing interruptions.
Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.
Courteous telephone communication skills.
Excellent verbal and written communication skills.
Good typing speed w/small error count.
Knowledge of Microsoft Office products
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.