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Representative I, Customer Support (Lab) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Deland, Florida |
About this job
General Purpose of the Job
The Representative I, Customer Support (Lab) responds to service requests received by telephone, Remedy ticket, email, fax and/or voicemail from internal and external customers. This position evaluates requests, troubleshoots problems, provides requested information and/or routes issues to appropriate teammate.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. This position reports to the Supervisor, Lab Customer Support.
Essential Duties & Responsibilities
* Responds professionally and knowledgeably in accordance with company standards to inbound and outbound patient and computer system inquiries
o Provides requested information and/or route request to proper subject matter expert
o Assists customers in understanding data entry and laboratory related computer systems inquiries
o Documents call information in call tracking system
* Follows status of incoming calls from inquiry through response; communicate with inter-departmental contacts to ensure customer satisfaction
o Troubleshoot problems; perform needed research
* Assists customers with information on proper specimen handling, processing, packaging, and shipping
* Applies policies, procedures, and compliance regulations governing laboratory operations as applicable
* Performs general administrative support for department including but not limited to emails, voice mails, faxes, and Remedy tickets, switchboard relief, and projects as assigned
* Other duties and responsibilities as assigned
About DaVita Laboratories
DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 145,000 patients and perform 37 million renal tests annually.We make a difference. Our work provides insightful lab data for pharmaceutical and biotech research for the discovery and development of new therapies and diagnostics. We store over 500,000 biological samples for use in present and future clinical studies. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. With the backing of the overall DaVita Healthcare Partners brand, we are on an exciting trajectory.
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Want to make an impact in Healthcare? Through science, technology, quality and education, we are committed to expanding discovery and empowering lives. This empowerment comes in many forms. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and place to call home.
Minimum Qualfications
* Requires a 1 - 3 years of related experience and Bachelor's degree or equivalent relevant work experience.
Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
To learn more about our Village and the world of dialysis, click here .
Follow us on Facebook and LinkedIn
The DaVita Village is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
The Representative I, Customer Support (Lab) responds to service requests received by telephone, Remedy ticket, email, fax and/or voicemail from internal and external customers. This position evaluates requests, troubleshoots problems, provides requested information and/or routes issues to appropriate teammate.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. This position reports to the Supervisor, Lab Customer Support.
Essential Duties & Responsibilities
* Responds professionally and knowledgeably in accordance with company standards to inbound and outbound patient and computer system inquiries
o Provides requested information and/or route request to proper subject matter expert
o Assists customers in understanding data entry and laboratory related computer systems inquiries
o Documents call information in call tracking system
* Follows status of incoming calls from inquiry through response; communicate with inter-departmental contacts to ensure customer satisfaction
o Troubleshoot problems; perform needed research
* Assists customers with information on proper specimen handling, processing, packaging, and shipping
* Applies policies, procedures, and compliance regulations governing laboratory operations as applicable
* Performs general administrative support for department including but not limited to emails, voice mails, faxes, and Remedy tickets, switchboard relief, and projects as assigned
* Other duties and responsibilities as assigned
About DaVita Laboratories
DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 145,000 patients and perform 37 million renal tests annually.We make a difference. Our work provides insightful lab data for pharmaceutical and biotech research for the discovery and development of new therapies and diagnostics. We store over 500,000 biological samples for use in present and future clinical studies. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. With the backing of the overall DaVita Healthcare Partners brand, we are on an exciting trajectory.
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Want to make an impact in Healthcare? Through science, technology, quality and education, we are committed to expanding discovery and empowering lives. This empowerment comes in many forms. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and place to call home.
Minimum Qualfications
* Requires a 1 - 3 years of related experience and Bachelor's degree or equivalent relevant work experience.
Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
To learn more about our Village and the world of dialysis, click here .
Follow us on Facebook and LinkedIn
The DaVita Village is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.