Spread Buffet Supervisor - Full-time / Part-time

JOB SUMMARY:

Primary responsibilities of the Buffet Supervisor are to assist the Manger/Assistant Managers with the day to day administrative and operational duties. This includes the direct supervision of all line level service employees, support of all service initiatives, Total Service scores and overall customer satisfaction and service quality. Particular attention to Caesars top customer tier is mandatory and maintenance of differentiated service is a priority. Employee training is a key function of all outlet leadership staff and Supervisors will be expected to work independently to audit service performance (including culinary station attendants).

DIRECTLY SUPERVISES:

Buffet Servers

Buffet Cashiers

Buffet Host/Hostesses

Buffet Stockers

KEY JOB FUNCTIONS :

* Provides the Restaurant Manager support in the running of the operation and coverage for days off.

* Maximizes employee's morale through leading by example in demonstrating Spotlight behaviors to both guest and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.

* Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings farewells) and encourages employees to build relationships with the guests.

* Resolves customer complaints and or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.

* Participates and or conducts daily pre-shift/buzz meetings with entire buffet team (including culinary, stewarding and beverage). And updates the team on property news, promotional events and other pertinent information.

* Monitors all points of entry to ensure that sense of arrival is crisp and clear of any sight line defects.

* Prioritizes VIP guest services and pays particular attention to steps of service in the Diamond and 7 Star seating sections.

* Assists managers in conducting restaurant staff service observations and ensures that all employees are in proper attire and conform to dress policies.

* Details and uses the CET coaching cycle in giving both positive and corrective feedback.

* Assists manager with Avero goals, tracking and employee feedback.

* Understands implements and enforces all CET and Total Service programs as well as implements and enforces all Standard Operating Procedures.

* Assists restaurant manager in compiling quarterly action plans outlining goals and objectives.

* Maintains proper flow of entry queue and ensures that cashier transactions are smooth and efficient and that hostesses are seating customers in sync with open tables and floor coverage.

* Works with Buffet Managers to schedule proper station assignments and works diligently to make provisions for all employee call outs.

* Performs administrative duties in regards to employees performance and attendance.

* Ensues that all staff are adhering to proper table set up and bussing standards. Performs hands on assistance during high volume periods when necessary.

* Walks the floor at the beginning of every shift to inspect inventory and operating supplies.

* Monitors guest experience and communicates effectively with culinary team to monitor food quality and replenishment on the servery line.

* The Supervisor is also directly responsible for the daily operations of the both QSR outlets and must respond to volume needs when they arise. When necessary the manager must apply hands on assistance and engage in customer through put.

Qualifications:

EDUCATION and/or EXPERIENCE:

* High School Diploma or equivalent, College degree preferred.

* Minimum two years restaurant/beverage experience and or training to equivalent combination of the same. At least one year of supervisory experience preferred.

QUALIFICATIONS:

* Must be congenial and have neat, professional appearance with good personal hygiene.

* Must be reliable and conscientious and possess the ability to interact (in English) with guest, do-workers and supervisory staff.

* Excellent interpersonal, customer service, leadership, communication, team building and problem solving skill are required.

* Must be accurate and detail oriented. Demonstrated ability in maintaining consistent, high quality guest service levels. Must be able to initiate and engage in conversation in a professional and friendly manner.

* Must have the ability to act quickly and exercise good judgment under pressure/conflict situations.

* Must have an understanding of how the job responsibilities relate to the areas of the casino.

* Has positive and professional interaction with all casino departments. Consistently demonstrates excellent communication and facilitation skills.

* Completes duties as assigned, acts as a role model always presenting oneself as a credit to

CET and the Horseshoe Casino.

WORK ENVIRONMENT :

* Fast paced environment and must be able to sustain multiple tasks with time constraints.

* Must be able to handle heavy business volume and perform under mental and physical pressure.

* Creates a professional environment for team members to perform at their peak performance without barriers and with all the necessary tools required.

Caesars Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

* Prior Employment Verification

* Education Verification

* Social Security Trace

* Criminal Background Check

* Drug Screen

* Motor Vehicles Records (where required for position)

For a listing of all opportunities at Caesars Entertainment, please go to www.caesarsjobs.com