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NOC Technician Job
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Syracuse, New York |
About this job
Posting Job Title: NOC Technician
Requisition #: 168005BR
Posting Location: Syracuse, NY, US
Area of Interest: Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks an NOC Technician-EDGE/Video for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
1.Executes routine and documented functions in a technical area.
2. Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts
3. Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).
4. Collaborates with other groups and may communicate issues or project status.
Specific Job Requirements:
- Provides service assurance and reliability for advanced digital Video services.
- Preferred experience/knowledge of video services over hybrid fiber coax network, MPEG2 and MPEG4 video compression/encoding.
- Preferred experience/knowledge of Video over IP impairments (e.g., jitter, delay, packet loss) and video-on-demand platforms & service delivery, switched digital video and delivery equipment.
- Some familiarity with video technology and monitoring tools.
- 0-3 years experience working in a Video Engineering/Operations or Video NOC environment.
- Preferred certifications: CCNA, SCTE BDS, BTS, or above; Sun Certified Systems Admin
- Preferred experience with: Cisco/SA, Motorola, Big Band, Harmonic, Sun, Samsung and/or Alcatel, Ineoquest, Miranda, Mix-signals, Xymon.
General Job Requirements :
1. Must possess good/excellent analytical, organizational and time management skills.
2. Effective written and verbal communication skills
3. Effective inter-personal and problem solving skills
4. Possess basic problem solving and critical thinking skills
5. Capability to use email, ticketing systems, web portals and technology-specific diagnostic tools.
6. Ability to read and follow documented processes and procedures.
7. Comprehension of fundamental technical concepts.
8. Becomes familiar with TWC products and services.
Familiarity with the following systems/tools/devices:
- High Speed Data, Digital Video, VOD, Switch, and Networking (including LAN/WAN)
- Open System Interconnect (OSI) Model and Routing protocols (BGP, OSPF, RIP, EiGRP, IGRP)
- Multi System Operator (MSO) and/or Telecom technologies
- Hybrid Fiber-Coax (HFC), Customer Premise Equip (CPE) Devices used in Cable
- Domain Name System (DNS), Dynamic Host Config Protocol (DHCP) & email systems
- Element Management Systems (e.g., CISCO CTM/CTC, AlcatelSAM) and other tools like NetAnalyst.
- Inventory tools (Granite, Nakina)
- Monitoring tools (Netcool, Big Brother, HP Openview, Spectrum or Unified)
- Ticketing systems (Remedy & XMatter (aka AlarmPoint)
- Cable MSO Billing systems (ICOMS, CSG)
- Microsoft Office and Visio
Preferred Qualifications:
CCNA or JNCIP Certification a plus.
Education and Experience:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
Travel Requirements:
None
Physical Demands:
The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
FCC Unit_TWC: 1053
Controlling Establishment ID: 00247 - Syracuse Court St Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTE0038
Requisition #: 168005BR
Posting Location: Syracuse, NY, US
Area of Interest: Information Technology Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks an NOC Technician-EDGE/Video for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
1.Executes routine and documented functions in a technical area.
2. Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts
3. Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).
4. Collaborates with other groups and may communicate issues or project status.
Specific Job Requirements:
- Provides service assurance and reliability for advanced digital Video services.
- Preferred experience/knowledge of video services over hybrid fiber coax network, MPEG2 and MPEG4 video compression/encoding.
- Preferred experience/knowledge of Video over IP impairments (e.g., jitter, delay, packet loss) and video-on-demand platforms & service delivery, switched digital video and delivery equipment.
- Some familiarity with video technology and monitoring tools.
- 0-3 years experience working in a Video Engineering/Operations or Video NOC environment.
- Preferred certifications: CCNA, SCTE BDS, BTS, or above; Sun Certified Systems Admin
- Preferred experience with: Cisco/SA, Motorola, Big Band, Harmonic, Sun, Samsung and/or Alcatel, Ineoquest, Miranda, Mix-signals, Xymon.
General Job Requirements :
1. Must possess good/excellent analytical, organizational and time management skills.
2. Effective written and verbal communication skills
3. Effective inter-personal and problem solving skills
4. Possess basic problem solving and critical thinking skills
5. Capability to use email, ticketing systems, web portals and technology-specific diagnostic tools.
6. Ability to read and follow documented processes and procedures.
7. Comprehension of fundamental technical concepts.
8. Becomes familiar with TWC products and services.
Familiarity with the following systems/tools/devices:
- High Speed Data, Digital Video, VOD, Switch, and Networking (including LAN/WAN)
- Open System Interconnect (OSI) Model and Routing protocols (BGP, OSPF, RIP, EiGRP, IGRP)
- Multi System Operator (MSO) and/or Telecom technologies
- Hybrid Fiber-Coax (HFC), Customer Premise Equip (CPE) Devices used in Cable
- Domain Name System (DNS), Dynamic Host Config Protocol (DHCP) & email systems
- Element Management Systems (e.g., CISCO CTM/CTC, AlcatelSAM) and other tools like NetAnalyst.
- Inventory tools (Granite, Nakina)
- Monitoring tools (Netcool, Big Brother, HP Openview, Spectrum or Unified)
- Ticketing systems (Remedy & XMatter (aka AlarmPoint)
- Cable MSO Billing systems (ICOMS, CSG)
- Microsoft Office and Visio
Preferred Qualifications:
CCNA or JNCIP Certification a plus.
Education and Experience:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
Travel Requirements:
None
Physical Demands:
The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
FCC Unit_TWC: 1053
Controlling Establishment ID: 00247 - Syracuse Court St Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTE0038