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in Mendham, NJ

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Hours Full-time, Part-time
Location Mendham, New Jersey

About this job

GENESIS HEALTHCARE SM JOB DESCRIPTION: CENTERS POSITION TITLE: Receptionist (jobcode R001) Job Description: Ctrs-Admin Effective Date: 01/15/02 Revision Date: 8/22/12 Page: 1 of 4 OCCUPATIONAL EXPOSURE: Category III DEPARTMENT: Administration REPORTS TO: Business Office Manager GRADE: 7 FLSA : Nonexempt POSITION SUMMARY: The Receptionist is responsible for operation of the switchboard and paging system. He/She answers all incoming calls, redirecting them as needed. The Receptionist greets visitors and gives directions to residents, visitors, and guests and supports clerical activities. RESPONSIBILITIES/ACCOUNTABILITIES: 1. Receives and directs incoming calls in a professional and courteous manner. 2. Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights; 3. Arranges conferences, appointments, and travel reservations; 4. Orders supplies in accordance with procedures and budget allocations; 5. Compiles reports and types general or technical material; 6. Maintains current list of residents by name and room number, list of telephone numbers for all personnel, list of department extensions, names of key personnel and their extensions, physician kardex, and mail cards; 7. Coordinates outgoing and incoming mail to Center; 8. Performs other duties as requested. SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. High school degree or equivalent. 2. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs. GENESIS HEALTHCARE SM JOB DESCRIPTION: CENTERS POSITION TITLE: Receptionist (jobcode R001) Job Description: Ctrs-Admin Effective Date: 01/15/02 Revision Date: 8/22/12 Page: 2 of 4 ESSENTIAL JOB FUNCTIONS: (1) Physical Demands: (Answer yes or no) Reaching (overhead) yes Handling yes Fingering yes Feeling yes Talking or Hearing yes Seeing yes (Answer: 0-33% - Rarely/ 34-66% - Occasionally/67-100% - Frequently) Standing 0-33% Walking 0-33% Sitting 34-66% (Specify Amount of Weight in Pounds: Sedentary [10 lbs]; Light [20 lbs]; Medium [30-50 lbs]; Heavy [100 lbs];Very Heavy [>100 lbs]) Pulling 20 Lifting 20 Carrying 20 Pushing 40 (Answer yes or no) Climbing (stairs) no Balancing no Stooping no Kneeling no Crouching no Crawling no Twisting no (2) Location of Job Activities: (Answer in %) Outside 0% Inside 100% (3) Environmental Conditions: (Answer yes or no) Extreme heat with or without temperature changes no Extreme cold with or without temperature changes no Wet or humid no Noise and/or vibrations no GENESIS HEALTHCARE SM JOB DESCRIPTION: CENTERS POSITION TITLE: Receptionist (jobcode R001) Job Description: Ctrs-Admin Effective Date: 01/15/02 Revision Date: 8/22/12 Page: 3 of 4 Hazards (chemical, mechanical, radiant energy) no Explosives, burns, electrical, other no Atmospheric conditions - Fumes, poor ventilation, mists, dust, odors, gas no Unprotected heights no Moving machinery no Operating automotive equipment no Operating foot controls no Uneven ground no Protective clothing (list) no (gowns, masks, gloves in accordance with policy) (4) Work Situations: (Answer yes or no) Measurable or verifiable criteria yes Dealing with people yes Repetitive and continuous yes Performing under stress yes Set limits, tolerance or standards no Problem solving yes Comparing yes Taking instructions yes JOB SKILLS: 1. Has strong organizational skills. 2. Able to handle a variety of assignments, some of moderate complexity, requiring considerable familiarity with the operating details of the Center. 3. Able to interpret and apply departmental procedures. 4. Presents a well-groomed, professional image and be courteous and tactful at all times. 5. Able to operate a computer and basic office equipment. 6. Shows discretion in handling of confidential information. 7. Has a pleasant and professional phone manner. 8. Able to positively interact with personnel, residents, family members, visitors, government agencies/personnel, and the general public. 9. Has well-developed verbal and written communication skills. GENESIS HEALTHCARE SM JOB DESCRIPTION: CENTERS POSITION TITLE: Receptionist (jobcode R001) Job Description: Ctrs-Admin Effective Date: 01/15/02 Revision Date: 8/22/12 Page: 4 of 4 10. Able to work independently, problem solve, and make decisions as necessary. 11. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required. PERFORMS RELATED DUTIES: 1. Interacts with residents, families, visitors, Center and Genesis subsidiary personnel. 2. Carries out other tasks as requested in situations where hands-on intervention/participation may be required. If you are under 18 years of age, there may be some essential functions of the job which you are restricted from performing due to regulatory requirements. Please advise your supervisor if you are under 18. I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice; I understand that this job description in no way constitutes an employment agreement and that I am an at-will employee. I certify that I am able to perform the essential functions of this position with or without reasonable accommodation. Employee Signature: Date: Supervisor Signature: Date:

Qualifications:

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. High school degree or equivalent. 2. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs.

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About Genesis Genesis offers a variety of services in more than 400 centers across 28 states. In addition to our ShortStay and LongTerm care services, we offer Specialized Alzheimer's care, orthopedic rehabilitation, ventilator care, dialysis care and Assisted Living services in a variety of centers near you!

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