Guest Services Representative

Residence Inn Cleveland Westlake

Guest Service Representative is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an  EEO/AA/Minorities/Females/Disabled/Veterans

Full time position. Must have flexible schedule. Willing to work Holidays, Weekends, and Nights. Typical shifts: 7am-3pm or 3pm-11pm.

At the Residence Inn Cleveland-Westlake, we have perfected the travel experience by combining all of the comforts of home with our passion for making every guest feel welcome. Our 104 spacious suites offer a living and sleeping areas, and plenty of space for relaxing, entertaining, or meetings. Suites have fully equipped kitchens with refrigerator, microwave and coffee maker. Other special room amenities include two telephones with voicemail and dataports, and a large, well-lit desk. Start your day with a complimentary hot breakfast buffet in our gatehouse, and join us at our weekly barbecues and evening hospitality hour.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer