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Pharmacy Tech Supervisor - Cypress, CA
| Hours | Full-time, Part-time |
|---|---|
| Location | Cypress, CA Cypress, California |
About this job
As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
- Role may include triaging/resolving operational issues/concerns relating to appeals request, providing operational instructions to appeals technicians and addressing operational and compliance needs
- Role may include contacting members, doctor's offices and other internal departments in order to securing the clinical and other benefits-related information necessary to complete appeals reviews
- Role may also include resolving customer service-related and escalated issues and ensuring accurate service-related information is provided
- Role may include administrative duties, such as time card verification, one-on-one meetings with staff, attendance/tardiness tracking and management of staff performance
- Demonstrate ability to strengthen productive working relationships and effectively communicate (verbally and in writing) with team members, other internal and external customers, and management team
- Proactively counsels staff and holds them accountable for the quality metrics
- Highly skilled at feedback and communication, and coaches team members on a proactive and consistent basis in order to set performance expectations
- Holds team members accountable for CMS and regulatory knowledge (i.e. Chapter 18), and ensures that this is consistently incorporated into performance feedback, as well as reviewed in team meetings
- Proactively manages case inventory, and forms productive working relationship with Work Force Planning and Pharmacy Management teams to review and plan team workloads effectively
- Ensures that team members are working assigned cases in a proactive manner in order to meet all regulatory and internal TATs
- Adheres and utilizes quality model and feedback processes to ensure that quality metrics are reviewed on a consistent basis
- Maintains updated desk level procedures, and ensures that all team members are consistently updated processing SOPs
- Develops and cross trains staff to ensure engagement and retention of employees
- Works on special projects as assigned by Manager
Requirements
Required Qualifications:
- High School Diploma/GED
- Availability to work 40 hours per week including evenings, weekends and overtime, as required, according to the needs of the business
- 2+ years of Pharmacy-related or Customer Service experience analyzing and solving customer service related issues
- 1+ year of prior experience leading/supervising a team
- Advanced PC skills with Microsoft Word, Excel, and Outlook
Preferred Qualifications:
- Associate's or Bachelor's Degree
- Current California Pharmacy Technician State License with no restriction
- Managed Care Pharmacy experience
- Knowledge of Medicare policies and CMS regulations
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Pharmacy, Pharmacy Tech, Licensed, Supervisor, Manager, Medicare, Managed Care, UHG, UnitedHealth Group, UHC, CA, California, Cypress
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