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Sales and Customer Service Specialist - Eden Prairie, MN - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Eden Prairie, MN Eden Prairie, Minnesota |
About this job
Energize your career with one of Healthcare's fastest growing
companies.
You dream of a great career with a great company - where you can
make an impact and help people. We dream of giving you the opportunity to
do just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate
our Service Centers, improve our Service levels and help people lead healthier
lives. We live for the opportunity to make a difference and right now, we are
living it up.
This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.
- Generate sales leads for your own sales and for in person sales with our hearing specialists
- Respond to general inquiry calls from marketing campaigns and make outbound calls to promote product features and benefits
- Assist members in locating a hearing provider to obtaining a hearing test
- Follow up on sales leads, and overcome objections by explaining the product and service capabilities and closing the sale
- Provide customer service, including the system entry of hearing devices, post sale accessories, and payment collection
- Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices and know what resources are available for assistance
- Make full use of Sales Force CRM system to organize lead tracking and sales activities
- Constantly meet established productivity, schedule adherence, and quality standards in a call center environment.
Requirements
- High School Diploma/GED
- 2+ years experience in a Sales or Customer Service role that included experience analyzing and solving customer problems
- Knowledge and understanding of the sales process
- 1+ year of previous Alpha-Numeric data entry experience
- Ability to navigate and reference Excel spreadsheets and create/edit Word documents.
- Bilingual in English and Spanish or English and Mandarin
Careers
with Optum. Here's
the idea. We built an entire organization around one giant objective; make the
health system work better for everyone. So when it comes to how we use the
world's large accumulation of health-related information, or guide health and
lifestyle choices or manage pharmacy benefits for millions, our first goal is
to leap beyond the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of the greatest
minds and most advanced ideas on where health care has to go in order to reach
its fullest potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible ideas in one
incredible company and a singular opportunity to do your life's best
work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.