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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location yuma, Arizona

About this job

Hastings Customer Service Managers are responsible for the supervision and m anagement of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere. Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.

Brand Competencies:

* Approachability

* Customer Focus

* Time Management

* Integrity and Trust

* Adaptability

Position Competencies:

* Learning on the Fly

* Timely Decision Making

* Delegation

* Conflict Management

* Action Oriented

* Composure

Key Responsibilities:

* Develops, maintains and supervises front counter customer service associates.

* Ensures customer satisfaction, thereby increasing sales.

* Responsible for effective execution of line management and efficient front counter operations.

* Ensures efficient and productive use of labor.

* Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

* Ensures accurate completion of cash reporting.

* Increases rental video productivity by ensuring FCTL's manage correct drop box procedures and shelve videos in a timely manner.

* Ensures a safe, clean and secure work environment.

* Ensures accurate completion of training materials.

* Delegates actions from SWAS tours with the Manager to FCTL's/CSA's to complete.

* Responsible for posting "opportunity knocks" in common area visible to all associates.

Requirements

* High School Diploma or GED

* Previous management and hiring experience

* 1 year customer service experience

* Cash handling experience

* Excellent customer service skills

* Strong time management and organizational skills

* Ability to work in a team environment

* Must be at least 21 years of age

* Full-time availability required

* Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs