Healthcare Quality Improvement Analyst - Hooksett, NH or Telecommute - Full-time / Part-time

Expanding access to affordable, high quality healthcare starts here. This is where some of the most innovative ideas in healthcare are created every day. This is where bold people with big ideas are writing the next chapter in healthcare. This is the place to do your life's best work.(sm)

We are currently seeking a Healthcare Quality Improvement Analyst to join the Quality Optimization Team within the Business Process & Quality Management Team. In this position, you will work with a variety of functional areas acting as liaison for all quality activities including but not limited to: creating new audit programs, assessing existing programs, and providing consultative support regarding all aspects of quality as needed.

Primary Responsibilities:

• Assess/design programs that will have a standardized approach to capturing critical information that can be used to drive remediation


• Ensure that the appropriate measures are being captured in programs and are in place to assist with improving the overall customer experience


• Identify areas of opportunity and escalate to leadership as appropriate


• Build and promote positive relationships with functional areas by providing one-on-one quality support


• Promote and facilitate communication both upstream and downstream


• Set and maintain project timelines


• Work with the processes and workflows of multiple divisions and leaders

Required Qualifications:

• A Bachelor's Degree or 4+ years of additional directly related Healthcare Quality Improvement experience in lieu of a Bachelors Degree


• 3+ years of experience in Quality / Process Improvement


• 3+ years of experience in the Healthcare industry


• Demonstrated ability to think broadly and communicate ideas clearly and concisely, both verbally and in writing, to peers, the business / client and all levels of management


• Strong attention to detail and superior analytical skills


• Ability to effectively multi task, managing multiple projects and initiatives


• Exceptional organizational skills and negotiation skills


• Strong interpersonal skills


• Self-motivated with the ability to work both independently and in a team environment


• Motivate and inspire other team members


• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

Preferred Qualifications:

• Advanced project management experience (3+ years) and skills training


• Operational Excellence / Six Sigma training

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Healthcare, Improvement, Quality, Analysis, Process Improvement, Hooksett, NH, New Hampshire, Remote, Telecommute, Work from home