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in Kaneohe, HI
Recruitment, Engagement, and Training Coordinator - Full-time
•30 days ago
Hours | Full-time |
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Location | 797 - 96744 Kaneohe, Hawaii |
About this job
Home Instead Senior Care is looking for a caring and compassionate Recruitment, Engagement, & Training Coordinator to become a key player in our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
Objective:
The Recruitment, Engagement, and Training Coordinator is expected to recruit, screen, hire, train, supervise, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
Primary Responsibilities:
Duties include, but are not limited to:
The Recruitment, Engagement, and Training Coordinator is expected to recruit, screen, hire, train, supervise, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
Primary Responsibilities:
- Reflect the core values of Kukui N Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise
- Answer each employment inquiry in a friendly, professional, and knowledgeable manner
- Develop and implement new recruitment strategies online and within the community
- Schedule and conduct applicant interviews in an efficient and professional manner
- Following the Home Instead Senior Care Standards, conduct reference checks, criminal background and motor vehicle checks, and drug screens on all CAREGivers
- Create and maintain all employment records including but not limited to I-9 form, W-4 form, and all other employment-related documents
- Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training
- Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction
- Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
- Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships
- Monitor, mediate, and log all client and CAREGiver activity utilizing the software system
- Prepare and publish the monthly newsletter within the deadline
- Evaluate and update all orientation and training materials as needed
- Plan and successfully execute all CAREGiver meetings
- Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
- Conduct client/CAREGiver introductions as needed
- Perform any and all other functions deemed necessary
- High school graduation or the equivalent
- Four years of related business experience
- An equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license
Duties include, but are not limited to:
- Being responsible for overseeing all of the functions performed by the CAREGiver staff
- Must have an understanding of and uphold the policies and procedures established by Kukui N Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information, and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers, and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills