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in Kaneohe, HI

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Hours Full-time
Location 797 - 96744
Kaneohe, Hawaii

About this job

Home Instead Senior Care is looking for a caring and compassionate Recruitment, Engagement, & Training Coordinator to become a key player in our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
 
Objective:

The Recruitment, Engagement, and Training Coordinator is expected to recruit, screen, hire, train, supervise, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
 
 
Primary Responsibilities:
  • Reflect the core values of Kukui N Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Answer each employment inquiry in a friendly, professional, and knowledgeable manner
  • Develop and implement new recruitment strategies online and within the community
  • Schedule and conduct applicant interviews in an efficient and professional manner
  • Following the Home Instead Senior Care Standards, conduct reference checks, criminal background and motor vehicle checks, and drug screens on all CAREGivers
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form, and all other employment-related documents
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system
  • Prepare and publish the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
 Secondary Responsibilities
  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions deemed necessary
Education/Experience Requirements:
  • High school graduation or the equivalent
  • Four years of related business experience
  • An equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
Supervisory Responsibilities: 

Duties include, but are not limited to:
  • Being responsible for overseeing all of the functions performed by the CAREGiver staff
Knowledge, Skills and Abilities:
  • Must have an understanding of and uphold the policies and procedures established by Kukui N Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information, and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers, and the community
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills
We offer competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com/797.