Order Entry Coordinator Job

Posting Job Title:Order Entry Coordinator
Requisition #: 168417BR
Posting Location: Herndon, VA, US
Alternative Locations: United States - New York - Syracuse;;
Area of Interest:Sales
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an Order Entry Coordinator. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

• Accurate complex data entry skills with the ability to adhere to and follow standard outlined processes.

• Completion of all tasks and projects within stated timeframes.

• Identify and resolve issues in order process through vigilant monitoring of the various queues and order states.

• Manage and escalate orders as required to meet customer commitments.

• Daily management of individual Salesforce.com high volume queues that represent various states of readiness in order lifecycle, within a timely manner.

• Analyze order information, obtain proper updates from necessary parties, and communicate with necessary parties to ensure order detail and documentation is updated and entered in system appropriately.

• Troubleshooting unforeseen and varying situations to determine and engage the appropriate resources to meet customer commitments.

• Compose correspondence using excellent written communication skills

• Communicate both written and orally with multiple departments including Sales, Sales Engineering, Regions, National Sales Order Managers and Agent partners.

• Review, process and proactively follow up to ensure required information and paperwork is received various type of orders including – High Speed Data, Video Services and Complex Phone Orders.

• Analyze CSR, Carrier Phone Bills and Customer Service Agreement to ensure information is accurate and updated in system appropriately to facilitate timely order fulfillment.

• Provide communication to internal and external customers regarding the status of the orders when appropriate.

• Analyze and perform root cause analysis of the daily invalid and rejected orders to address and resolve issues.

• Serve as point of contact for escalations.

• Assist with order opportunities for the TWC Partner Program including analyzing and reviewing information received from National/Regional Channel Managers and TWC Partners to understand customer needs, communicate capabilities, confirm customer requested attributes, where necessary, to ensure customer needs are met.

Job Requirements:

• General knowledge of MS Office software with the ability to learn other databases as required. Knowledge of Sales is beneficial but not required.

• Ability to analyze, review and perform order entry on High Speed Data, Video Services and Complex Phone Orders for TWC End users.

• Ability to handle and effectively prioritize multiple competing demands on a daily basis in a high volume department

• Ability to function independently as well as actively participate in a team environment

• Ability to effectively present information and respond to questions from groups of managers, clients and customers.

• Professionalism and discretion in dealing with sensitive and confidential information

• Customer Service Attitude

• Self-Starters/Quick Learners

• Multi-Taskers – comfortable with a fast paced environment

• Analytical Thinkers – for issue resolution

• Results oriented mindset

• Ability to communicate effectively (written and oral) with both internal and external customers in a proactive and professional manner.

• Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service and results.

Required Qualifications:

• Superior written, verbal communication and customer service skills

• Ability to effectively understand the overall process from contract-to order entry-to billing-to collection

• Ability to effectively present information and respond to questions from groups of managers, clients and customers.

• Advanced problem solving skills to resolve and propose solutions and improvements.

• Ability to effectively analyze various situations and provide resolution in a timely manner


EDUCATION AND EXPERIENCE:
Associate ' s degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
None

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00944 - Herndon Dulles View Dr

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status