Customer Care Assistant

We have a full-time opening for a Customer Care Assistant.

Must be able to work various shifts per week and be available weekdays.

• No experience required.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Background check required.

Who is Xerox?

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit http://www.xerox.com/, http://www.news.xerox.com/,http://www.realbusiness.com/ or www.xerox.com/businessservices.





The challenge

Here at Xerox, we strive to find the best talent available to add to our wildly successful and growing operations. All of our employees are part of a family with our client, and all of our clients are part of an even larger family with Xerox. We believe a job should offer more than just a steady paycheck, but a place to learn and grow and interact! If you're looking to be part of a historically iconic brand and looking to make a difference for our clients and your future, we want you to apply!

No, really. Training classes are coming up. Get your application in today!





What you'll do

You'll respond to customer inquiries in a call center environment, using a computerized system. You're the front line and most crucial part to business! And before you get to do that you'll also be taught the tools of the trade through a multi-week course that will make you the go-to expert for customers!

May perform one or more of the following:
--Responds to telephone inquiries and concerns using standard scripts and procedures
--Gathers information, researches/resolves inquiries and logs customer calls
--Communicates appropriate options for resolution in a timely manner
--Informs customers about services available and assesses customer needs

All other duties as assigned




What you'll need

--A high school diploma or equivalent
--Eligibility to work in the United States
--At least be 18 years of age
--Possess good communication skills
--Experience in customer service/relations

All Xerox new hires will be required to complete a company standard background check and drug screening




What are the next steps?

--Put your game-face on!
--Submit your application online!
--Don't be stingy, tell your friends! Our best kept secret is we've got lots of openings available.




If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, what are you waiting for?




Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com