General Manager - Full-time

Tropical Smoothie Cafe is looking for a General Manager for the White
Lake/Clarkston area.

This person will manage the day to day operations of the store including
scheduling, ordering, training, and running the store. The manager will be
responsible for organizing catering and running current promotions
efficiently and effectively.


*As a General Manager at Tropical Smoothie Cafe you will enjoy:*

* A competitive salary and a bonus structure with benefits.

* An excellent support network

* Promotion opportunities within the organization

* Personalized training and tools you need to reach your goals

JOB DESCRIPTION

SUMMARY

The Manager is responsible for managing the daily operations of our
restaurant, including the selection, development and performance management
of employees. In addition, they oversee the inventory and ordering of food
and supplies, optimize profits and ensure that guests are completely
satisfied with their dining experience. The Manager reports to the Director
of Operations.

General

Oversee and manage all areas of the restaurant and make decisions on
matters of importance to guest service.

Financial

Adhere to company standards and service levels to increase sales and
minimize costs, including food, beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices, reporting) and
Personnel related administrative duties are completed accurately, on time
and in accordance with company policies and procedures.

Food safety and planning

Maintain professional restaurant image, including restaurant cleanliness,
proper uniforms, and appearance standards.

Estimate food and beverage costs. Supervise portion control and quantities
of preparation to minimize waste.

Estimate food needs, place orders with distributors.

ServSafe certified or working toward certification.

Will uphold all ServSafe guidelines.

Enforce sanitary practices for food handling, general cleanliness, and
maintenance of kitchen and dining areas.

Ensure compliance with operational standards, company policies,
federal/state/local laws, and ordinances.

Responsible for ensuring consistent high quality of food preparation and
service.

Guest service

Ensure positive guest service in all areas. Respond to complaints, taking
any and all appropriate actions to turn dissatisfied guests into return
guests.

Operational responsibilities

Ensure that proper security procedures are in place to protect employees,
guests and company assets.

Ensure a safe working and guest environment to reduce the risk of injury
and accidents.

Manage shifts which include: daily decision making, scheduling, planning
while upholding standards, product quality and cleanliness.

Investigate and resolve complaints concerning food quality and service.

Personnel

Provide direction to employees regarding operational and procedural issues.

Help Interview hourly employees. Involved in hiring, supervision,
development and, when necessary, termination of employees.

Conduct orientation, promote the Tropical Smoothie philosophy and oversee
the training of new employees.

Develop employees by providing ongoing feedback, establishing performance
expectations and by conducting performance reviews.

Maintain an accurate and up-to-date plan of restaurant staffing needs.
Prepare schedules and ensure that the restaurant is staffed for all shifts.

QUALIFICATIONS

Knowledge of computers (MS Word, Excel).

Proficient in the following dimensions of restaurant functions: food
planning and preparation, purchasing, sanitation, security, company
policies and procedures, personnel management, recordkeeping, and
preparation of reports.

Must possess a valid drivers license.

Must be eligible to work in the United States.

Must agree to background and credit check.

PERSONAL REQUIREMENTS

Self-discipline, initiative, leadership ability and outgoing.

Pleasant, polite manner and a neat and clean appearance.

Ability to motivate employees to work as a team to ensure that food and
service meet appropriate standards.

Must be able to handle the pressures of simultaneously coordinating a wide
range of activities and recommend appropriate solutions to restaurant
problems.

Must possess good communication skills for dealing with diverse staff.

Ability to coordinate multiple tasks such as food, beverage, and labor cost
while maintaining required standards of operation in daily restaurant
activities.

Ability to determine the applicability of experience and qualifications of
job applicants.

ACCOUNTABILITIES

Keeps Director of Operations promptly and fully informed of all issues
(i.e. problems, unusual matters of significance and positive events) and
takes prompt corrective action where necessary or suggests alternative
courses of action.

Performs other duties and responsibilities as required or requested.

WORKING CONDITIONS

Hours may vary if the manager must fill in for his/her employees or if
emergencies arise (typical work week = 45 hours).

Ability to perform all functions at the restaurant level, including
delivery when needed.

Position requires prolonged standing, bending, stooping, twisting, lifting
products and supplies weighing 50 pounds, and repetitive hand and wrist
motion.

Work with hot and cold equipment as well as operates phones, computers, fax
machines, copiers, and other office equipment