Part-Time Customer Service Associate

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description

Responsible for creating an environment of good customer service through actions. This includes ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “Yes We Can” policy. Balances and processes refunds and media from sales and return registers. Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department.

Primary Responsibilities:

Customer Service:

• “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered. Encourages others to smile and say hi.
• Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests.
• Supports fellow Associates through Yes We Can actions and behaviors.
• Uses the 5 step “GREAT” program while interacting with customers: Greets Customer, Requests
• Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
• Answers incoming phone calls, transfers phone calls and uses paging system in a professional manner.
• Accepts employment applications.
• Solicits and processes quick Kohl’s Charge applications.
• Solicits e-mail addresses from customers.
• Processes credit payments and resolves customers’ credit problems. Handles payments on NSF checks in a professional manner.
• Provides proper information and instruction to customers interested in the gift registry. Promotes the registry to prospective clients and handles their inquiries in a professional manner and in accordance to Company policy.
• Handles gift registry problems in a quick and efficient manner.
• Adheres to “2-in-a-line” standard and calls for backup when needed.