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Call Center Assistant - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Nashville TN Nashville, Tennessee |
About this job
Essential Functions:
* Track call volume, report discrepancies and suggest process improvements where needed.
* Effectively lead, motivate, and train others.
* Solid understanding of Microsoft Office Suite, especially in Excel.
* Strong verbal and written English communication skills.
* Must have proven ability to coach, lead and motivate.
* Must have excellent communication and interpersonal skills.
* Ability to work under pressure and handle unforeseen challenging situations in a professional manner.
* Coordinate bonus, reward and incentive schemes.
* Other duties and responsibilities as assigned.
Other Requirements/Competencies:
* Achieve agreed set goals of service levels, quality and productivity measures.
* Continuous process improvement of work processes.
* Manage internal and external communications.
* Assist in monitoring computer operation and generates reports.
* Assists with training staff in the Call Center operations.
* Assists with the evaluation of call center staff.
* Alerts sites of special circumstances and potential problems.
* Ability to train, motivate and provide feedback to staff in a team environment.
* Track call volume, report discrepancies and suggest process improvements where needed.
* Effectively lead, motivate, and train others.
* Solid understanding of Microsoft Office Suite, especially in Excel.
* Strong verbal and written English communication skills.
* Must have proven ability to coach, lead and motivate.
* Must have excellent communication and interpersonal skills.
* Ability to work under pressure and handle unforeseen challenging situations in a professional manner.
* Coordinate bonus, reward and incentive schemes.
* Other duties and responsibilities as assigned.
Other Requirements/Competencies:
* Achieve agreed set goals of service levels, quality and productivity measures.
* Continuous process improvement of work processes.
* Manage internal and external communications.
* Assist in monitoring computer operation and generates reports.
* Assists with training staff in the Call Center operations.
* Assists with the evaluation of call center staff.
* Alerts sites of special circumstances and potential problems.
* Ability to train, motivate and provide feedback to staff in a team environment.