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Customer Service Representative
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Lansing, Michigan Lansing, Michigan |
About this job
The Customer Service Representative position is responsible for building relationships with our Clients' customers.
RESPONSIBILITIES:
Effectively communicate with customers via phone, fax, online chat, or email
Precisely document communications and actions
Process orders accurately and timely
Assist customers with questions regarding order status, pricing, return requests, product availability and backorders
Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepancies
Work with Manufacturer directly on allocation and backorder release
Meet departmental and individual goals including schedule adherence, average handle time, attendance and call quality
Escalate critical or complex issues to the proper level of management in a professional manner
Other duties as assigned
RESPONSIBILITIES:
Effectively communicate with customers via phone, fax, online chat, or email
Precisely document communications and actions
Process orders accurately and timely
Assist customers with questions regarding order status, pricing, return requests, product availability and backorders
Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepancies
Work with Manufacturer directly on allocation and backorder release
Meet departmental and individual goals including schedule adherence, average handle time, attendance and call quality
Escalate critical or complex issues to the proper level of management in a professional manner
Other duties as assigned