Pool Deck Supervisor - Full-time / Part-time

Do you have a passion for aquatics and living a healthy way of life? We are looking for a safety minded Pool Deck Supervisor who enjoys working in a fast-paced environment and will help to oversee our state-of-the-art recreational and lap pools, both indoors and out. A typical day for a Pool Deck Supervisor could include:

Ensuring lifeguards are upholding safety standards

Evaluating team member performance during the shift

Collaborating with multiple departments to ensure immaculate cleanliness and presentation of the pool deck

Job Description

The Pool Deck Supervisor is responsible for the operation and presentation of our outdoor pool deck during Family Swim and delivering the highest level of customer service and consistency to both Members and Team Members. The Pool Deck Supervisor and Aquatics Team Members will ensure the best department appearance with a focus on safety to achieve the best member experiences.

Duties & Responsibilities

Member Experience

Ensures Aquatics Team Members provide a safe and friendly environment for the Members

Provides exceptional customer service and meets the Members' needs and expectations

Assists in responding to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional & timely manner

Assists in creating a fun & safe environment during Family Hours.

May assist in registering Members for group as well as private swim lessons and programming

Provides a safe, clean, and organized aquatics area for members

Immediately report suspicious or inappropriate behaviors or abuse relating to youth

Managerial & Supervisory

Collaborate with multiple departments including Operations, Bistro/Caf, and Pool Deck Attendant to ensure immaculate presentation of the outdoor pool deck to members during all open hours

Works with the Aquatics Department Head & Assistant to understand the budget for lifeguards and Family Hours

Manages the lifeguards to ensure that all team members are utilized to the fullest or send extra guards home while still maintaining expectations for safety.

Assists in managing & support of all Aquatics Department Team Members

May assist ensuring all certifications and LTU classes are current in the department

Completes and documents daily inspections to ensure pool area cleanliness and safety as directed by the Aquatics Department Head

Balances pool chemicals to meet mandated levels/standards

Submits incident reports in a timely matter

Maintains the Systems Binder on a daily basis

Assists in training team members through shadowing, direction and feedback of guard critiques

Safety:

Complies with all company safety rules

Uses all required safety devices and personal protection equipment

Reports accidents and injuries to supervisor as soon as possible

Participates in safety training and safety inspections

Suggests methods of preventing hazards to safety committee Education:

High School Diploma, or GED (some college preferred)

Experience:

6 months of customer service experience

2 years lifeguarding experience

Management experience (preferred)

Licenses / Certifications / Registrations:

Red Cross Lifeguard and First Aid

Red Cross CPR-PR/AED

Red Cross Lifeguard Instructor (LGI)(Preferred)

Successfully complete and pass Head Guard Training

Knowledge, Skills, Abilities and Other Characteristics

Ability to swim and knowledge of swim programs

Ability to effectively build teams

Excellent customer service skills

Knowledge of pool pump room operations

Ability to multi-task, make decisions easily and quickly

Ability to operate a personal computer

Proficient in Microsoft Excel, Word and Outlook

Ability to resolve conflicts in a professional, tactful manner

Ability to build relationships with members

Comfortable working with all age groups, including children

Strong problem solving skills

Benefits

All Life Time team members receive:

Complimentary club membership

Team member discounts for Life Time products & services

Opportunities for advancement based on performance