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Customer Service Rep
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bismarck, North Dakota |
About this job
POSITION SUMMARY
As a Full-Time Customer Service Representative at Aetna, you'll work with our customers by fielding questions and solving their problems according to the rules of their contract. You'll access information from a variety of computerized systems and reference materials. You'll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members.
Fundamental Components:
Essential Responsibilities:
Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine
inquiries and resolve concerns.
Researches customer information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.
Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
Completes transactions including simple adjustments.
Maintains complete accurate documentation of all customer interactions.
Perform other duties as required.
BACKGROUND/EXPERIENCE desired:
Qualifications
High school diploma or equivalent.
Effective keyboarding skills.
Preferred Qualifications:
1 year related customer service experience.
Basic working knowledge of MS Office.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
ADDITIONAL JOB INFORMATION
Other:
Highly self-motivated and able to work well in a fast-paced environment.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Demonstrates responsiveness and a sense of urgency when dealing with customers.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong organizational skills with ability to multi-task well.
Must be able to absorb and apply new and changing information.
Possess ability to maintain production levels and quality goals.
Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.
Successful candidates MUST:
Be flexible to work overtime
Pass a mandatory drug screen
Pass a comprehensive background check including verification of your employment and criminal record
Be at least 18 years old
The shift is 8 hours long between the hours of 7:00am and 6:00pm CST, Monday through Friday. Overtime may be required as business needs dictate
.
Training for this position will be Monday through Friday for 12 weeks (classroom and on the job training). You must attend every day of training with no absences. You'll have service expectations and goals and will be monitored for efficiency, accuracy and customer satisfaction.
Aetna offers a full compliment of benefits to include Paid Time Off for vacations and sick time; Eight paid holidays; 401K; Health, vision, dental and life insurance options; Wellness Programs to name a few..
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
As a Full-Time Customer Service Representative at Aetna, you'll work with our customers by fielding questions and solving their problems according to the rules of their contract. You'll access information from a variety of computerized systems and reference materials. You'll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members.
Fundamental Components:
Essential Responsibilities:
Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine
inquiries and resolve concerns.
Researches customer information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.
Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
Completes transactions including simple adjustments.
Maintains complete accurate documentation of all customer interactions.
Perform other duties as required.
BACKGROUND/EXPERIENCE desired:
Qualifications
High school diploma or equivalent.
Effective keyboarding skills.
Preferred Qualifications:
1 year related customer service experience.
Basic working knowledge of MS Office.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
ADDITIONAL JOB INFORMATION
Other:
Highly self-motivated and able to work well in a fast-paced environment.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Demonstrates responsiveness and a sense of urgency when dealing with customers.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong organizational skills with ability to multi-task well.
Must be able to absorb and apply new and changing information.
Possess ability to maintain production levels and quality goals.
Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.
Successful candidates MUST:
Be flexible to work overtime
Pass a mandatory drug screen
Pass a comprehensive background check including verification of your employment and criminal record
Be at least 18 years old
The shift is 8 hours long between the hours of 7:00am and 6:00pm CST, Monday through Friday. Overtime may be required as business needs dictate
.
Training for this position will be Monday through Friday for 12 weeks (classroom and on the job training). You must attend every day of training with no absences. You'll have service expectations and goals and will be monitored for efficiency, accuracy and customer satisfaction.
Aetna offers a full compliment of benefits to include Paid Time Off for vacations and sick time; Eight paid holidays; 401K; Health, vision, dental and life insurance options; Wellness Programs to name a few..
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
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