Showtime Manager (Food Demo/Sales) - Greater Houston Area - Full-time / Part-time

Business Unit / Department Mission

- Oversee the Showtime departments to ensure superb customer service and selling

Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary

- Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters

- Schedules demo/selling events for total store

- Manages Partner morale and retention

- Provides excellent customer service and works with the staff in the department and the entire store to ensure that standards are upheld

- Ensures availability of demo items

- Prepares work schedules for department

- Orders product to maintain inventory

- Monitors department budget and payroll including product, labor, and expenses

- Builds relationships with Customers and builds customer service through Partners

- Educates Customers one-on-one through active sampling, hand sampling, demos and classes, suggesting serving combinations, scheduling events establish demo schedules

- Designs and executes merchandising programs

- Promotes division and store events through powerful planning, merchandising and taking advantage of traffic

- Achieves sales goals, prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners

- Performs all duties of a representative or specialist regularly

- Provides direction, training, and feedback to all department personnel

- Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met

- Responsible for ensuring all sales quotas for selling specialists are met

- Acts as liaison with H-E-B and Vendors

- Purchases products for demonstrations

- Other duties as assigned

EDUCATION and EXPERIENCE preferred:

- Proven leadership experience in a complex environment with multiple direct reports

- Knowledge of competitive market; restaurants, deli, cheese, bakery

- Learning agility

- Highly adaptable

- Successful track record of selling

- Formal culinary/selling training and 2-3 years retail store experience preferred

- Strong Leadership, communication, training and organizational skills

- Passion for selling and service

- Ability to explain features, benefits and technical aspects of full product line

- Experience in ordering, inventory maintenance, and shrink control

- Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment

- Maintain sanitation standards throughout the work area

- Ability to work a flexible schedule, including opening, closing, and weekend shifts

- Positive role model

- Ability to lead and inspire a team

- Strong analytical skills

- Strong computer skills preferred (Microsoft Office suite)

- College degree or equivalent experience preferred

- Excellent presentation skills required

- Excellent communication skills required

Physical and Other Requirements

- Must be able to function in a fast-paced retail environment

- Must be able to lift and carry 40 - 50 pounds on an occasional basis of 3 - 25 feet in distance

- Must be able to work extended hours and varying work schedule as dictated by the business

- Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift