Measure Service Tech - ATLANTA - Full-time / Part-time

Position Purpose:

Reporting to the Installation Service Manager, the HDE Measure Tech will perform the primary functions of job site pre-installation measures and post installation services. For Measures, post product sale measuring will occur following the RTP job status and prior to product ordering. The Measure Tech will conduct measures on windows, siding and roofing. Services will be performed based on customer and installer reports of post installation follow up and service needs. In performance of duties the Measure Tech will uphold THD Values through all interactions with customers, associates, and contractors.

Major Tasks, Responsibilities & Key Accountabilities:

• 30%-Measure each sold window opening using industry standard methods to ensure product ordered meets required installation specs and to ensure install is performed timely without reorders. Measure vinyl and HardiePlank siding for rectangular, triangular, soffit, dormers, and gable areas to ensure product ordered is sufficient
• 15%-Measure Roofing on occasion when EagleView measurements are not available or adequate to fully estimate product / material needs.
• 15%-Conduct services on post window installation items such as hardware installation, sealing, locks, screens, sash, and limited replacement as needed based on customer service calls or installer notes.
• 10%-Conduct timely services for non-window products as needed based on installer notes or customer service orders including but limited to screen installation, seal repair, siding job punch lists, roofing job punch lists, and door installation punch lists.
• 10%-Conducts work with exceptional customer service skills considering the customer experience, the homeowner’s property, communication during time of service, and support of branch operations.
• 20%-Conducts work with exceptional customer service skills considering the customer experience, the homeowner’s property, communication during time of service, and support of branch operations.

Nature and Scope:

 Position reports to Installation Service Manager This position has no direct reports. Environmental Job Requirements:

Environment:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:

Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Work Experience Required: 3

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

• Construction trade skills and knowledge

• Ability to work a flexible, 55 hours per work schedule Preferred Qualifications:

• Residential contractor license

• Experience with residential window installation

Knowledge, Skills, Abilities and Competencies:

• General construction knowledge / experience

• Window installation skills

• Ability to use basic math skills to complete site job measures

• Ability to read, write, and communicate effectively with internal and external customers.

 • Periodically completes skill and knowledge training to ensure industry standards are maintained at the highest level to conduct role in an efficient and competent manner.

• Measuring / basic math skills

• Installation trade knowledge with residential exterior products

• Verbal communication skills

Standard Minimum Qualifications:

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Work Experience Required: 3

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

• Construction trade skills and knowledge

• Ability to work a flexible, 55 hours per work schedule Preferred Qualifications:

• Residential contractor license

• Experience with residential window installation

Knowledge, Skills, Abilities and Competencies:

• General construction knowledge / experience

• Window installation skills

• Ability to use basic math skills to complete site job measures

• Ability to read, write, and communicate effectively with internal and external customers.

 • Periodically completes skill and knowledge training to ensure industry standards are maintained at the highest level to conduct role in an efficient and competent manner.

• Measuring / basic math skills

• Installation trade knowledge with residential exterior products

• Verbal communication skills