Doorperson - Part-time

A Doorperson with Hilton Hotels and Resorts is responsible for representing the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the porte cochere is accessible at all times and offer luggage assistance to all guests.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

 

A Doorperson with Hilton Hotels and Resorts is responsible for representing the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the porte cochere is accessible at all times and offer luggage assistance to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Reads luggage tags and provides claim tickets to ensure appropriate delivery. Grasps, lifts and/or carries or otherwise moves packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts and storing in secure area for retrieval by bell staff.

• Retrieves luggage from luggage storage for guests who are checking out of the hotel.

• Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading.

• Greets guests immediately with a friendly and sincere welcome. Opens car doors for arriving and departing hotel customers.

• Responds immediately to guest inquiries regarding hotel features, services and assistance.

• Provides clear and understandable directions to hotel facilities and nearby attractions.

• Initiates requests to taxi cab companies upon guest requests.

What are we looking for?

EDUCATION
High School graduate or equivalent preferred

EXPERIENCE
No prior experience required.

Customer service experience preferred.

Prior hospitality experience preferred.

LICENSES OR CERTIFICATES
Valid Drivers License issued by the state in which the hotel is located. Provide evidence of insurability.

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER
Applicants with additional language skills preferred.

 

NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In Addition, this is hospitality business and a hospitality service atmosphere must be projected at all times.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to communicate effectively verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Sufficient manual dexterity in both hands to be able to load and unload luggage
• Ability to lift 50 lbs.
• Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services.
• Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.

 

 

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.

 

We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA/DISABLED/VETERANS

EOE/AA/Disabled/Veterans