Full Time Front Desk Agent Needed ASAP (Milpitas) - Full-time

Do you feel as you need a possible career change or even a change of environment? We are looking for Friendly, Authentic, Caring and enthusiastic Front desk agents and housekeeping team. Please read the descriptions below and see if you fit! If you feel like you can do this job, please apply! Summary of Position for Front Desk Attendant: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; taking hotel reservations; and concierge services in a gracious and professional manner. Position Described in Detail. * Check-in and check-out hotel guests in a confident, professional, and friendly manner. * Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. * Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. * Complete all items as listed on shift checklists. * Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. Guest Payment information is correct and accurate. * Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip. * Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash during your shift, credit card, and check transactions during a given shift. * Inform guest of any messages, mail, faxes, etc. received for them. * Communicate service and amenities of the hotel to guests. * Communicate VIP arrival's of their amenities offered at the hotel * Take record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave messages. * Accept and record wake-up call requests. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). * Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. * Knowledgeable of hotel fire and emergency procedures. * Keep the front desk as well as lobby areas clean and well organized during your shift. * Legibly document maintenance needs in front desk log and submits to Hotel Engineer. * Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. all room types, numbers, layout, decor, appointments and location. c. all room rates, special packages and promotions. d. daily house count and expected arrivals/departures. e. room availability status for any given day. Qualifications: * At least 6 months experience in a similar capacity. * Be able to work in a standing position for long periods of time (up to 8 hours). * Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. * Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. * Ability to accurately compute and manipulate mathematical calculations for guest paying in cash during check out. * Ability to solve practical problems and deal with a variety of guest complaints in a professional manner. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience to defuse anger. * Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. * Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. * Punctuality and regular and reliable attendance. * Honesty and Integrity