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Patient Appointment Coordinator
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | jacksonville, Florida |
About this job
Job Posting Number: 54375BR
Job Posting Title: Patient Appointment Coordinator
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: FL - Clinic Campus
Department: Appointment Services
Job Description
Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Independently recognizes, interprets, and evaluates medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality-scheduling services. Will work on site with the expectation of moving to teleworking within approximately one year of hire based upon the needs of the department.
Basic Qualifications:
Associate's degree required or two years of medical appointment scheduling experience in a healthcare facility or six months of internal Mayo Clinic experience in the hiring work unit. Successful completion of a medical terminology course or at least 2 years of medical terminology use required. 3-5 years telephone and customer service experience required, such as a call center, administrative, physician's office, as an appointment scheduler, etc. Candidates must be able to type 40 wpm.
Other Qualifications:
COMPETENCY: JOB KNOWLEDGE: Knowledge of Mayo's scheduling system preferred. Knowledge of Cerner scheduling programs desirable. ADDL CONSIDERATIONS: Successful agents demonstrate ability to work effectively in a fast-paced, stressful environment, team player, and demonstrated problem solving skills. Must be willing to modify individual work schedules/responsibilities in response to department/clinical needs.
License or Certification:
Exemption Status: Non-exempt
Hours/Pay Period: 80
Schedule Details: Monday-Friday 8:00 a.m - 5:00 p.m ; additional hours may be required based on departmental needs
Weekend Schedule:
Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.61 per hour.
Staffing Specialist: Christin Miley
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect --- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Title: Patient Appointment Coordinator
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: FL - Clinic Campus
Department: Appointment Services
Job Description
Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Independently recognizes, interprets, and evaluates medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality-scheduling services. Will work on site with the expectation of moving to teleworking within approximately one year of hire based upon the needs of the department.
Basic Qualifications:
Associate's degree required or two years of medical appointment scheduling experience in a healthcare facility or six months of internal Mayo Clinic experience in the hiring work unit. Successful completion of a medical terminology course or at least 2 years of medical terminology use required. 3-5 years telephone and customer service experience required, such as a call center, administrative, physician's office, as an appointment scheduler, etc. Candidates must be able to type 40 wpm.
Other Qualifications:
COMPETENCY: JOB KNOWLEDGE: Knowledge of Mayo's scheduling system preferred. Knowledge of Cerner scheduling programs desirable. ADDL CONSIDERATIONS: Successful agents demonstrate ability to work effectively in a fast-paced, stressful environment, team player, and demonstrated problem solving skills. Must be willing to modify individual work schedules/responsibilities in response to department/clinical needs.
License or Certification:
Exemption Status: Non-exempt
Hours/Pay Period: 80
Schedule Details: Monday-Friday 8:00 a.m - 5:00 p.m ; additional hours may be required based on departmental needs
Weekend Schedule:
Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.61 per hour.
Staffing Specialist: Christin Miley
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect --- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).