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Use left and right arrow keys to navigate
Hours Full-time
Location Tampa, FL
Tampa, Florida

About this job



Overview:

At Macy's, we're moving fastwe're attop speed to become America's premiere omnichannel retailer. Macy's technology hub, Macy's Systems andTechnology (MST) strives to set the pace by providing seamless and compellingshopping experiences for our Macy's and Bloomingdale's customers. MST iscreating innovative technology solutions to support these experiences anddefine the future of retailing.

Join our FieldServices team to be a part of this transformation. MST Field Services has theresponsibility for the installation, service, and support of MST ownedequipment in all Macy's Inc. sites, including registers, peripherals, printers,customer-facing in-store kiosks, and other critical devices. Our 480+ memberteam supports 840 Macy's and Bloomingdales retail selling locations, 60Regional/District Offices, and 57 Headquarters, Distribution Centers,eCommerce/Direct-to-Consumer and other key support locations.

Field Servicesprovides project management services for Field projects, on-site systemintegration and hardware installation; partners with corporate, regional, and districtoperations teams to establish and manage business continuity and disaster recoveryplans; and operates our own board repair centers in Tampa, FL & LosAngeles, CA, and a system solution build/configuration/kitting site in Lorain,Ohio.

Our headquarters in Johns Creek, GAinsuburban Atlantaoffers outstanding neighborhoods and top ranked schools, andis part of a thriving business and technology sector found in Atlanta's NorthFulton County.

We offer competitive salaries,comprehensive benefits and a merchandise discount.

Key Accountabilities:
  • Troubleshoot using schematics, hand tools and test equipment to isolate equipment faults to cause. Component replacement, circuit repair or reconfiguration as needed to effect equipment repair.
  • Testing of repaired equipment to verify meets operational standards.
  • Log repairs in database including parts used and symptom and repair codes. Files all work records in an organized and timely manner.
  • Perform training and technical assistance for less experienced technicians.
  • Able to work well in a team environment and assists in building strong team relations.
  • Follows established routines and specific instructions. Recognizes deviation from routines and asks for directions.
  • Performs repairs within allotted repair time of respective equipment.
  • Maintains quality rejects within NRC standards.
  • Follows repair guidelines.
  • Reads schematics and recognizes symbols.
  • Performs soldering of through-hole and SMT devices like SOIC and chip-type discrete components, PLCC, QFP and BGA without damage to components or equipment.
  • Knowledgeable with NRC test equipment like multimeter, oscilloscope, spectrum analyzer, RF power meter, frequency counter and test fixtures for assigned equipment.
  • Uses hand tools.
  • Performs printed circuit board repair.
  • Maintains accurate bench parts inventory.
  • Meets electrostatic discharge (ESD) requirements.
  • Produces technical documentation for NRC.
  • Provides technical telephone support for IFS associates on products technician is qualified on.
  • Maintains a clean and safe work environment.
  • Knows and follows safe work practices, policies and procedures.
  • Performs collateral duties as assigned.
  • May be required to work hours beyond normal schedule to satisfy business needs.
  • Perform increasingly difficult component-level repairs.





Skills Summary:
  • Resourceful in troubleshooting may be required
  • Troubleshooting without schematics may berequired
  • After the technician demonstrates the ability totroubleshoot independently and perform repairs within allotted time, will begiven increasingly more difficult types or repairs
  • Associate's degree preferred and 0-1 year ofrelated experience or equivalent combination of education and experience.
  • One year experience in component-levelelectronics repair.
  • One year soldering experience.
  • Beginner in Word, Excel, and Lotus Notes.
  • Intermediate in Internet Explorer.
  • Functional usage of NRC repair database.


Disclaimer: The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essential functions ofthis job. Reasonable accommodations can be made to enable individuals withdisabilities to perform essential functions While performing the duties of thisjob, the employee is regularly required to sit and use hands and fingers;handle both large and small items with hands and arms; and be able to talk andhear. The employee must have the ability to work at a computer for longperiods. The employee is required to stand, walk and frequently lift-move boxesthat can weight up to 50lbs. Specific vision abilities required by this jobinclude close vision and the ability to adjust focus. The employee must be ableto recognize and handle diverse types of electronic equipment.





Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.