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Senior Fraud Detection Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Glen Allen, VA Glen Allen, Virginia |
About this job
Capital One is seeking self-motivated individuals who have a passion for advocating for the customer and protecting them against fraud to join our team as a Fraud Detection Coordinator. In this critical and important role you will be responsible for protecting our customers from fraudulent activity on their accounts. The associate in this role will work to quickly identify fraudulent activity on customer accounts through third party data sources and transaction verification with customers. To succeed in this role you will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of excellence and do the right thing!Â
Responsibilities:Â
- Review fraud reports to analyze fraud losses and identify patterns and trendsÂ
- Conduct investigations to determine the validity of accountsÂ
- Protect our customers by verifying account activity and customer identityÂ
- Escalate observed trends and patterns of fraudulent activity to managementÂ
Applicants for this role should have a high attention to detail and strong ability to communicate. We are looking for people who are passionate about working with customers and advocating on their behalf. If this sounds like the right match for you, apply today!Â
Qualifications
Basic Qualifications:
- At least a High School Diploma, GED or Equivalent Certification or Military ExperienceÂ
- At least 1 year of Customer Service experienceÂ
Preferred Qualifications:
- 2 years post-high school education or Associate DegreeÂ
- 2 years experience performing case work or 2 years of experience performing phone workÂ
- 2 years experience in customer contact environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.