Retail Store Manager

Retail Store Manager

Job Summary and Mission:

Tea has been a part of Starbucks heritage since 1971, when the company was founded as Starbucks Coffee, Tea and Spices. Since its acquisition in 2012, the Teavana team has been on a mission to do for tea what Starbucks has done for coffee. Our goal is to create a super-premium everyday tea ritual in the Americas and beyond, which will come to life in many channels, forms and experiences. The General Manager contributes to Teavana's success by leading a team of partners within an assigned store to achieve business results, while creating and maintaining a positive Teavana experience for our customers and partners. They are required to regularly and customarily exercise discretion in managing the overall operations of the store, which includes maintenance, merchandising, staffing, coaching, developing, training and managing the financial performance of the team and store.

Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

Leadership -- Setting goals for the work group, developing organizational capability, and modeling how we work together:

-Responsible for setting store goals, managing partners, and upholding the Teavana mission statement -Articulates and communicates to partners clear expectations with key responsibilities and practices to ensure a sound operation base. Clearly communicates with the area manager and responds in a timely manner to all corporate communications -Delegates appropriately and challenges the partners to exceed expectations through timely follow up -Proactively identifies problems, demonstrates calm exterior during periods of uncertainty, high pressure or change, has the ability to make difficult decisions on the spot, and coaches management staff to do the same -Manages with integrity, honesty, and knowledge that promote the culture, values and mission of Teavana while recognizing and respecting the differences in partners -Understands local market and works with Area Manager to determine business growth opportunities

Planning and Execution -- Executes operational plans for the work group and manages and measures results:

-Ensures the store maintains appropriate staffing levels to create a bench of top talent by leveraging strengths of partners to meet sales and operational requirements -Responsible for ensuring all partners get proper training so they can utilize all tools and levers available to them -Responsible for operational compliance to company standards including zoning, visual merchandising, stock management, and store maintenance -Ensures visual guidelines are upheld for all promotions -Accurately executes all inventory counts on time and communicates all potential concerns regarding level of merchandise promptly to the area manager

Business Requirements -- Provides functional expertise and executes functional responsibilities:

-Responsible for maintaining personal sales levels and has the ability to drive store results through others -Oversees scheduling, ensuring sales are delivered to plan and payroll budget is maintained -Analyzes and leverages all available reporting to support the store; including payroll, productivity, and sales reports -Creates and implements action plans that maximize sales and business opportunities while building the management team's capability to do the same -Solicits customer feedback to understand customer needs and resolves customer problems immediately -Responsible for ensuring proper cash handling policies and procedures and followed within the store -Ensures adherence to applicable wage and hour laws for nonexempt partners and minors

Partner Development & Team Building -- Provides partners with coaching, feedback, and developmental opportunities, which builds effective teams:

-Assembles and develops a high performance sales team that works with a sense of urgency while providing partners with coaching, feedback, and developmental opportunities -Develops and maintains positive relationships with partners by understanding and addressing needs and concerns -Actively manages store partners by conducting timely performance reviews, providing regular feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools provided -Recognizes and reinforces individual and team accomplishments by using existing organizational methods -Implements individual partner leadership development and succession planning

Requirements

Summary of Experience:

-Progressively responsible retail experience (2 years) -Experience supervising teams (2 years) -Experience in a complex, fast-paced environment -Experience analyzing financial reports -High School Diploma/GED

Required Knowledge, Skills and Abilities:

-Demonstrated ability to sell and increase sales in a retail environment -Ability to manage the overall operations of retail store independently -Knowledge of retail or restaurant industry operations -Strong communication skills - written and verbal -Strong organizational, operational, and planning skills in a customer service and sales focused environment -Supervisory skills and team building skills -Ability to create a positive work environment -Ability to demonstrate excellent customer service -Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency -Ability to communicate effectively under pressure -Ability to lead teams and effectively delegate -Ability to listen to feedback and take constructive action toward improvement -Demonstrates ability to follow up on assigned tasks -Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

Starbucks Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP

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