Senior Marketing Manager

What will I be doing?

Senior
Marketing Manager:

Position
Statement:

Manage and coordinate all Marketing activities for
generating qualified prospects to HGVC's Sales Galleries in Myrtle Beach.  To meet plan objectives and obtain maximum
production and efficiencies.

Position
Summary:

Shapes Strategy:

• Develop
  and implement tactical marketing plans to exceed plan; tour flow; cost/sales
  efficiency and net volume targets for local Marketing.
• Recruit,
  hire and train Team Members for Marketing programs.
• Manage
  and refine the relationship with Resort Operations, Sales and Direct Marketing.
• Manage
  and coordinate all tour flow for respective Sales Centers.
• Develop,
  refine and implement processes for Marketing programs.
• Develop
  and implement Marketing Reward and Recognition programs and Team Member action
  plans to increase TM satisfaction, retention and engagement.
• Champion
  Hilton quality customer care culture throughout all Marketing channels.
• Maintain
  performance management standards, compensation plans and reporting Marketing
  programs.
• Develop
  and manage relationships with local vendors, attractions, restaurants and hotel
  partners to support regional needs. 
• Secure
  future business through face to face bounce back / event marketing initiatives.
   

 

Drives Execution:

• Coordinate
  tour schedule and availability locally with Administrative teams and Direct
  Marketing
• Partner
  with Direct Marketing to ensure customer satisfaction of all Direct Marketing
  booked tour
• Handle
  all Marketing related guest issues
• Handle
  all NQ's for Marketing tours
• Handle
  owner issues in the lobby or Sales centers
• Responsible
  for Marketing presence at Sales Centers, within the property and/or special
  events

 

Build and Lead Talent: 

• Responsible
  for ongoing training to increase production
• Work
  with HR to have all new Team Members attend New Hire Orientation and other
  training programs as needed.
• Proactively
  seek and schedule ongoing workshops and training sessions to support maximum
  production, team building and corporate culture.
• Coach
  the Marketing team in Guest Service and Booking on an on-going basis.

 

Drive for Results:

• Monitor
  the Marketing Coordinator's sales pitches and customer interaction on a
  consistent basis
• Facilitate
  all marketing initiatives on the floor
• Responsible
  for saving no-shows and cancelled tours
• Responsible
  for ensuring bounce-back packages are being offered to guests who can't tour at
  all desks
• Pro-actively
  engage all guest touch points in the lobby
• Responsible
  for monthly reviews and maintaining monthly goals

 

Overall:

• Must
  be available to work Saturdays, Sundays, evenings, holidays and any other days/
  hours as required per business needs.
• Carries
  out all reasonable requests by management of which the team member is capable
  of performing.

What are we looking for?

Required
Qualifications:

• High School / GED
• Minimum 4 years'
  experience as a Manager of Marketing in a Vacation Ownership environment.
• At least 3 years of
  local Marketing experience in areas such as In House Marketing, IPC and/or OPC.
• Knowledge of on-site
  and area specific prospect generation programs.
• Demonstrated success
  in managing relationships with branded hotel general management.
• Must possess superior
  organizational and presentation skills.
• Excellent communication, training and
  team building background required.
• Must be able to work flexible work
  schedules as needed to complete projects.
• Some business travel, errands to
  vendors/suppliers as needed.
• Requires lifting of up to 50 pounds of
  office supplies, materials, and/or equipment.
• Frequent standing and walking to oversee
  and assist with operational support.
• Must be able to handle multiple
  priorities and duties.
• Requires alertness and attention to
  detail in projects.

 

Preferred Qualifications:

• BA/BS Degree
• 5 years' experience as
  a Manager of Marketing in a Vacation Ownership environment.
• Branded Timeshare
  Experience a plus

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

  
  

• Quality

  
  

• Productivity

  
  

• Dependability

  
  

• Customer Focus

  
  

• Teamwork

  
  

• Adaptability

  
  

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worlds most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.

EOE/AA

EOE/AA/Disabled/Veterans