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in Colorado Springs, CO

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Hours Part-time, Full-time
Location 2355 Briargate Parkway
Colorado Springs, Colorado

About this job

Customer Care Professional

Responsible for effectively processing routine and complex first notices of loss for all lines of business in accordance with trained process parameters, through the following channels of intake: telephone, fax, scan, web (e.g. web chat, file transfer protocol), and email. Job duties include: Deliver outstanding customer service, investigation of customer inquiries to arrive at resolution, provide accurate information and make decisions with the customer as the focus, process first notices of loss for commercial lines of business; positively contribute towards individual, team, and center goals.

Zurich offers great benefits that include:

19 Days of PTO - used for sick time, personal time and vacation
8.5 paid holidays
Performance Based Incentives
Big bucket benefits such as Medical, Dental, Vision.....are effective on date of employment
2 pension plans; 401k and Cash Balance Pension plan

Basic Qualifications:
High School Diploma Or Equivalent
6 months or more of Customer Service experience

Preferred Qualifications:
6 months contact center experience preferred
Strong data entry skills and the ability to type 32 WPM or more
Insurance knowledge preferred
Demonstrated proficiency in Windows based operating systems and Microsoft office
Strong comprehension skills, professional demeanor, solid oral & written communication skills
Demonstrated strong attention to detail and solid problem solving skills


Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.