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Audi Stevens Creek - Service Advisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Jose, California |
About this job
We are currently seeking a Service Advisor to join our Team!
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
ABOUT THE POSITION:
As Service Advisor you will work in a world class dealership service department providing and coordinating quality vehicle services on the dealership s customer and dealership vehicles.
RESPONSIBILITIES:
Promptly meet and greet customers in a friendly and professional manner
Represent the dealership in a positive manner; providing exceptional personalized service to our customers
Properly greet and assist all customers calling the dealership regarding vehicle service needs
Clearly outline customer needs on the repair order with efficiency/accuracy
Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician
Research vehicle service history, inspect the vehicle, and recommends additional needed services
Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Provide a complete and accurate written cost estimate for labor and parts
Establish a promise time and follow up as needed
Effectively communicate with the technicians working on the customer s vehicle
Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
Obtain necessary payment and signatures from the customer
Conduct all business with sincerity, honesty, and genuine concern for customers
Maintain the highest customer service standards
QUALIFICATIONS:
Previous service experience required
Exceptional customer service skills
Ability to multi-task and work in a fast paced environment
Self-motivated and enthusiastic presence in a team environment
Ability to work a flexible schedule
Ability to operate both standard and automatic vehicles
Valid driver s license and good driving record
Excellent work ethic
WE OFFER:
Competitive Compensation
Medical, Dental and Vision
401(k) with company match
Superior Training
Career Development Programs
Organizational Stability
National growth opportunities
Vacation/Sick Holiday Benefits
Penske Automotive Group , headquartered in Bloomfield Hills, Michigan, is the world s second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
ABOUT THE POSITION:
As Service Advisor you will work in a world class dealership service department providing and coordinating quality vehicle services on the dealership s customer and dealership vehicles.
RESPONSIBILITIES:
Promptly meet and greet customers in a friendly and professional manner
Represent the dealership in a positive manner; providing exceptional personalized service to our customers
Properly greet and assist all customers calling the dealership regarding vehicle service needs
Clearly outline customer needs on the repair order with efficiency/accuracy
Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician
Research vehicle service history, inspect the vehicle, and recommends additional needed services
Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Provide a complete and accurate written cost estimate for labor and parts
Establish a promise time and follow up as needed
Effectively communicate with the technicians working on the customer s vehicle
Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
Obtain necessary payment and signatures from the customer
Conduct all business with sincerity, honesty, and genuine concern for customers
Maintain the highest customer service standards
QUALIFICATIONS:
Previous service experience required
Exceptional customer service skills
Ability to multi-task and work in a fast paced environment
Self-motivated and enthusiastic presence in a team environment
Ability to work a flexible schedule
Ability to operate both standard and automatic vehicles
Valid driver s license and good driving record
Excellent work ethic
WE OFFER:
Competitive Compensation
Medical, Dental and Vision
401(k) with company match
Superior Training
Career Development Programs
Organizational Stability
National growth opportunities
Vacation/Sick Holiday Benefits
Penske Automotive Group , headquartered in Bloomfield Hills, Michigan, is the world s second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.