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Sales/Service Manager - ESavvy Houston Hobby (568-740)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | houston, Texas |
About this job
The Sales and Service Manager supports the General Manager and Assistant General Manager by executing sales and service strategies in specified Brand Stores. This leader is as an expert in an identified Brand(s) and is responsible for driving sales through on-going training, coaching, and customer service modeling.
This leader assigns tasks, communicates sales updates, tracks goals, coaches and gives feedback to Associates. He/she is passionate and clearly understands the Brand and its products, how to build customer loyalty and motivate Associates, while ensuring the Paradies Mission Statement and Core Values are adhered to.
Service & Sales
Trains and motivates teams through positive reinforcement of sales and service standards while executing tasks related to Brand and Company best practices
Communicates regularly with the Merchandising Team, General Manager or AGM about the Store: sales performance, service levels, presentation standards, maintenance of visual elements and product levels
Educates team on driving sales and service through engagement and suggestive selling skills
Responsible for demonstrating strong product knowledge and expertise in the Brand
Maintains an efficient, service friendly store environment
Responds and takes action to address customer concerns
Operations
Facilitates opening and closing procedures for stores
Ensures store merchandising standards are consistently executed per the company guidelines
Communicates inventory needs to the Assistant General Manager and other leaders that oversee the offsite warehouse and stockroom
Coordinate and monitor staffing levels to maximize sales and service potential
Provide recommendations on schedule to support Brand expectations and requirements
During peak periods, support the team with various sales floor tasks & duties
Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures
Financial/Business
Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing Brand directives
Accountable for adhering to company performance metrics, implementing promotional programs, and executing Brand directives
People/Leadership
Direct, coach, and train Associates on sales and service expectations, in addition to other daily job assignments
Represent and support the company by fostering strong business relationships with local management, the Brand representatives and airport community
Escalate Associate performance concerns to Assistant General Manager or General Manager as appropriate for resolution
Contribute feedback on Associate reviews and provide input on Associate counselin
Required Skills
Other Knowledge, Skills, Abilities or Certifications:
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Strong knowledge of Company's licensed Brands required, with an ability to communicate and coach others on product benefits and features.
Ability to work various shifts in a 7/365 day team oriented environment
Capable of effectively communicating product benefits and features to customers
Understands visual elements and direction with an ability to coach and train others in this area
Excellent customer service skills and an ability to communicate effectively using the English language
Strong interpersonal/organizational skills with ability to coach, inspire, and motivate others in a sales environment
Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Computer literacy and working knowledge of MS Office preferred
Ability to stand for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
Required Experience
Education:
High school diploma or equivalency required / Bachelor's degree preferred
Experience:
Minimum two years of retail or comparable customer service experience required
Prior supervisory and leadership experience preferred
Experience delivering training in a dynamic commission sales and service environment preferred
This leader assigns tasks, communicates sales updates, tracks goals, coaches and gives feedback to Associates. He/she is passionate and clearly understands the Brand and its products, how to build customer loyalty and motivate Associates, while ensuring the Paradies Mission Statement and Core Values are adhered to.
Service & Sales
Trains and motivates teams through positive reinforcement of sales and service standards while executing tasks related to Brand and Company best practices
Communicates regularly with the Merchandising Team, General Manager or AGM about the Store: sales performance, service levels, presentation standards, maintenance of visual elements and product levels
Educates team on driving sales and service through engagement and suggestive selling skills
Responsible for demonstrating strong product knowledge and expertise in the Brand
Maintains an efficient, service friendly store environment
Responds and takes action to address customer concerns
Operations
Facilitates opening and closing procedures for stores
Ensures store merchandising standards are consistently executed per the company guidelines
Communicates inventory needs to the Assistant General Manager and other leaders that oversee the offsite warehouse and stockroom
Coordinate and monitor staffing levels to maximize sales and service potential
Provide recommendations on schedule to support Brand expectations and requirements
During peak periods, support the team with various sales floor tasks & duties
Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures
Financial/Business
Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing Brand directives
Accountable for adhering to company performance metrics, implementing promotional programs, and executing Brand directives
People/Leadership
Direct, coach, and train Associates on sales and service expectations, in addition to other daily job assignments
Represent and support the company by fostering strong business relationships with local management, the Brand representatives and airport community
Escalate Associate performance concerns to Assistant General Manager or General Manager as appropriate for resolution
Contribute feedback on Associate reviews and provide input on Associate counselin
Required Skills
Other Knowledge, Skills, Abilities or Certifications:
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Strong knowledge of Company's licensed Brands required, with an ability to communicate and coach others on product benefits and features.
Ability to work various shifts in a 7/365 day team oriented environment
Capable of effectively communicating product benefits and features to customers
Understands visual elements and direction with an ability to coach and train others in this area
Excellent customer service skills and an ability to communicate effectively using the English language
Strong interpersonal/organizational skills with ability to coach, inspire, and motivate others in a sales environment
Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Computer literacy and working knowledge of MS Office preferred
Ability to stand for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
Required Experience
Education:
High school diploma or equivalency required / Bachelor's degree preferred
Experience:
Minimum two years of retail or comparable customer service experience required
Prior supervisory and leadership experience preferred
Experience delivering training in a dynamic commission sales and service environment preferred
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