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Cust Service Tech II - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | mount joy, Pennsylvania |
About this job
The Customer Service Tech II will complete high speed data installation and repair, experience in cable maintenance, air pressure, splicing, test and tag, fiber splicing, copper bonding installation and repair.
This position interacts directly with CenturyLink customers.
Note: This position also requires the completion of an assessment which takes approximately 45 -60 minutes. Please make sure that you complete this assessment in a distraction free environment as it is timed.
Job responsibilities include, but are not limited to: Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables. Observe all safety rules and regulations. Assist other Technical personnel in the performance of their duties when requested. Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers. Actively support sales and marketing related activities. Assume all other duties as assigned Job Requirements Education: High School Diploma or GED. Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment. Manhole/paper cable experience with knowledge of how to troubleshoot using the proper test equipment Prior experience in a customer facing or customer service operation Ability to visually identify all colors used in telephone cable Working knowledge of PC's, including basic computer operational tasks Possession of a valid driver's license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record Ability to safely use hooks, ladders, bucket trucks; and to climb poles Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs). Ability to work in confined spaces. Ability to work outside in all weather conditions and at various hours of the day/night Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. Ability to travel overnight as necessary for business requirements and training Strong interpersonal communication skills for communicating CenturyLink's products and services to customers
PREFERRED QUALIFICATIONS: CCNT, CCNA, Network+, or A+ Certifications Training on basic IT and network fundamentals. Experience in Outside Plant functions Experience or training in how to read and interpret outside and subscriber plant facility records. Internet protocol telephony exposure Electronics training or experience that demonstrates knowledge of AC/DC theory Knowledge of analog and digital transmission EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
This position interacts directly with CenturyLink customers.
Note: This position also requires the completion of an assessment which takes approximately 45 -60 minutes. Please make sure that you complete this assessment in a distraction free environment as it is timed.
Job responsibilities include, but are not limited to: Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables. Observe all safety rules and regulations. Assist other Technical personnel in the performance of their duties when requested. Convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers. Actively support sales and marketing related activities. Assume all other duties as assigned Job Requirements Education: High School Diploma or GED. Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment. Manhole/paper cable experience with knowledge of how to troubleshoot using the proper test equipment Prior experience in a customer facing or customer service operation Ability to visually identify all colors used in telephone cable Working knowledge of PC's, including basic computer operational tasks Possession of a valid driver's license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record Ability to safely use hooks, ladders, bucket trucks; and to climb poles Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs). Ability to work in confined spaces. Ability to work outside in all weather conditions and at various hours of the day/night Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. Ability to travel overnight as necessary for business requirements and training Strong interpersonal communication skills for communicating CenturyLink's products and services to customers
PREFERRED QUALIFICATIONS: CCNT, CCNA, Network+, or A+ Certifications Training on basic IT and network fundamentals. Experience in Outside Plant functions Experience or training in how to read and interpret outside and subscriber plant facility records. Internet protocol telephony exposure Electronics training or experience that demonstrates knowledge of AC/DC theory Knowledge of analog and digital transmission EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.