Dining Room Manager - Full-time / Part-time

Responsible for management of dining room service in the manner most pleasing to members and their guests. Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining room. Supervise and train dining room staff. Manage within budgetary restraints. Develop and implement programs to increase revenues and quality of service.

Duties Include:

• Schedules personnel and plans dining room setup based upon anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Supervises dining room staff to help assure proper service; Supports service staff in whatever capacity necessary.
• Inspects dining room employees to ensure that they are in proper attire and clean at all times.
• Hires, trains, supervises, schedules and evaluates dining room staff.
• Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure training for service staff to increase quality and to control costs.
•  Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• May serve as the opening and closing manager or manager on duty.
• Assures that local and state laws and the policies and procedures for the service of alcoholic are being met.