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in Farmingdale, NY

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About this job

Customer Service Representative

Come join our team and grow with us!

NetTel USA, a proud member of the Sunrise Family of Companies, is a call center specializing in providing exceptional customer service. We are conveniently located in Farmingdale, NY. This family owned and operated company has close to 40 years of experience in this industry.

In this tough economic time, we are always continuing to recruit and train new employees to join our family. Our goal is not only to recruit new people, but to retain them as satisfied employees. Our company invests time and money into employee development of ensure that they have every opportunity to advance and create a new career at the Sunrise Family of Companies.

Job Description:
* We are looking to recruit quality individuals to work both inbound and outbound phone calls for carious projects.

* Part Time positions available.

Responsibilities:

* Handel customers professionally and respectfully.

* Receive incoming calls from customer regarding billing, questions, and payment arrangements.

* Ensure a one call resolution with all customers.

* Track the results of all calls.

Required Skills/Education:
* Must be computer proficient with the ability to adapt to new computer programs.

* Must be able to think quickly when servicing customers.

* Must have a High School Diploma or equivalent.