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Customer Care Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | cary, North Carolina |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .
Currently, we are seeking excellent Customer Care Specialist to join our team at 1200 Crescent Green, Suite 200, Cary, NC 27511 . This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Specifics:
* This is a Full Time Position
* Shifts will be scheduled during our normal business operating hours anytime between 8:30 am -- 5:30 pm EST Monday -- Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!
Functions:
* Using a computerized system, responds to customer inquiries in a Service Center environment.
* Gathers information, researches/resolves inquiries and logs customer calls.
* Communicates appropriate options for resolution in a timely manner.
* Prepares standard reports to track workload, response time and quality of input.
* Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Informs customers about services available and assesses customer needs.
* Provides functional guidance, training and assistance to lower level staff.
* Provides assistance, training and troubleshooting support to lower level staff.
* Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
* All other duties as assigned
Preferred Skills:
* Must have at least 1 year of Call Center experience.
* Preferred experience with Health & Welfare Benefits and 401K pensions.
* Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree.
* Must have excellent computer and communication skills.
* Must be comfortable being able to multitask and solve customer problems.
* Must be able to type at least 25 words per minute.
* Payroll/HR experience is preferred. Workday Experience would be a plus as well.
* Previous experience with Business writing is preferred.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .
Currently, we are seeking excellent Customer Care Specialist to join our team at 1200 Crescent Green, Suite 200, Cary, NC 27511 . This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Specifics:
* This is a Full Time Position
* Shifts will be scheduled during our normal business operating hours anytime between 8:30 am -- 5:30 pm EST Monday -- Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!
Functions:
* Using a computerized system, responds to customer inquiries in a Service Center environment.
* Gathers information, researches/resolves inquiries and logs customer calls.
* Communicates appropriate options for resolution in a timely manner.
* Prepares standard reports to track workload, response time and quality of input.
* Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Informs customers about services available and assesses customer needs.
* Provides functional guidance, training and assistance to lower level staff.
* Provides assistance, training and troubleshooting support to lower level staff.
* Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
* All other duties as assigned
Preferred Skills:
* Must have at least 1 year of Call Center experience.
* Preferred experience with Health & Welfare Benefits and 401K pensions.
* Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree.
* Must have excellent computer and communication skills.
* Must be comfortable being able to multitask and solve customer problems.
* Must be able to type at least 25 words per minute.
* Payroll/HR experience is preferred. Workday Experience would be a plus as well.
* Previous experience with Business writing is preferred.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .
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