The job below is no longer available.
Royal Service Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Wailea, Hawaii |
About this job
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview : Known as the islands only all-suite oceanfront resort, the hotel is situated on Polo Beach in the world-class, master-planned destination of Wailea, on the south western coast of Maui. Here's an opportunity to join Fairmont Hotels and Resorts, a luxury hotel brand recognized worldwide for distinctive style and service.
Summary of Responsibilities:
Reporting to the Director of Guest Experience , responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller's request and ensure follow up according to the hotel's standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the "Royal Service" software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel's emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 20 lbs
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must already be legally permitted to work in the United States
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont Kea Lani, Maui is an Equal Opportunity Employer/Drug-Free Workplace
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview : Known as the islands only all-suite oceanfront resort, the hotel is situated on Polo Beach in the world-class, master-planned destination of Wailea, on the south western coast of Maui. Here's an opportunity to join Fairmont Hotels and Resorts, a luxury hotel brand recognized worldwide for distinctive style and service.
Summary of Responsibilities:
Reporting to the Director of Guest Experience , responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller's request and ensure follow up according to the hotel's standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the "Royal Service" software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel's emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 20 lbs
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must already be legally permitted to work in the United States
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont Kea Lani, Maui is an Equal Opportunity Employer/Drug-Free Workplace