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Customer Administrative Support Clerk
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bensenville, Illinois |
About this job
Position Description:
The Customer Administrative Support Clerk will support shop management through timely customer communication, maintenance of file management and assist with cost savings and customer retention across his/her area.
Requirements:
High school diploma or equivalent
Two to five (2-5) years of experience in customer relations or customer service (internal or external)
Strong verbal and written communication skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Capability to multi-task and highly organized, with excellent time management skills
Detail-oriented with excellent follow up practices
Advanced computer skills, including spreadsheet and word processing experience
Ability to: Professionally represent Ryder and competently interact with customers
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)
Work independently and as a member of a team
Function effectively under stressful situations
Responsibilities:
Perform customer relationship activities, including customer interface and customer satisfaction; Improve the quality and consistency of customer communication and ensure these exceed customer expectations; Drive improvement of customer satisfaction (CSI) scores
Provide a resource that allows the management team time to effectively manage shop operations and assist with workflow management processes to optimal shop execution
Answer all incoming shop calls
Perform all clerical duties within the shop operation, including vehicle maintenance files and paperwork
Contact customers overdue on promise time or/and with units ready to be picked up; if same customer(s) have PM's coming due, schedule the PM's; remind customers of scheduled PM's
Conduct follow-up calls per customer communication protocol; re-contact customers for no-shows
Assist walk up customers; greet customers as they approach service desk and resolve issues as necessary
Handle incoming road calls from RCRC and other locations, customers and drivers
Additional Responsibilities:
Refer accident and fuel spill occurrences to appropriate employees
Responsible for processing all accounts payable non-parts invoices
Perform administrative duties: create vehicle files, update vehicle information in system, handle paperwork for sub trucks, file all paperwork, and receive, distribute and respond to incoming mail
Handle EPA paperwork and green files- keep them organized and accessible
Coordinate work with outside vendors along with Service Manager instructions
Follow-up on units that are located at outside vendors with TIC/Service Manager instructions
Collect all wash logs from Service Attendant and update work planning sheet with completion time from wash log
Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Apply/Share :
Interested in this opportunity?
The Customer Administrative Support Clerk will support shop management through timely customer communication, maintenance of file management and assist with cost savings and customer retention across his/her area.
Requirements:
High school diploma or equivalent
Two to five (2-5) years of experience in customer relations or customer service (internal or external)
Strong verbal and written communication skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Capability to multi-task and highly organized, with excellent time management skills
Detail-oriented with excellent follow up practices
Advanced computer skills, including spreadsheet and word processing experience
Ability to: Professionally represent Ryder and competently interact with customers
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)
Work independently and as a member of a team
Function effectively under stressful situations
Responsibilities:
Perform customer relationship activities, including customer interface and customer satisfaction; Improve the quality and consistency of customer communication and ensure these exceed customer expectations; Drive improvement of customer satisfaction (CSI) scores
Provide a resource that allows the management team time to effectively manage shop operations and assist with workflow management processes to optimal shop execution
Answer all incoming shop calls
Perform all clerical duties within the shop operation, including vehicle maintenance files and paperwork
Contact customers overdue on promise time or/and with units ready to be picked up; if same customer(s) have PM's coming due, schedule the PM's; remind customers of scheduled PM's
Conduct follow-up calls per customer communication protocol; re-contact customers for no-shows
Assist walk up customers; greet customers as they approach service desk and resolve issues as necessary
Handle incoming road calls from RCRC and other locations, customers and drivers
Additional Responsibilities:
Refer accident and fuel spill occurrences to appropriate employees
Responsible for processing all accounts payable non-parts invoices
Perform administrative duties: create vehicle files, update vehicle information in system, handle paperwork for sub trucks, file all paperwork, and receive, distribute and respond to incoming mail
Handle EPA paperwork and green files- keep them organized and accessible
Coordinate work with outside vendors along with Service Manager instructions
Follow-up on units that are located at outside vendors with TIC/Service Manager instructions
Collect all wash logs from Service Attendant and update work planning sheet with completion time from wash log
Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Apply/Share :
Interested in this opportunity?
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