Sr Teller

Responsibilities

At Citizens Bank we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture.

As a Senior Teller, you'll provide our customers with outstanding service giving them your full attention while making their business your top priority. A Senior Teller coordinates and oversees scheduling and workflow of Teller staff. Ensures staff compliance with established bank policies and procedures. Trains and coaches Teller staff as needed. Ensures appropriate branch cash supply, orders currency, prepares currency shipments, verifies money shipped to the branch. Opens and closes vault daily, controls cash in vault, distributes daily cash to Senior Tellers. Approves Teller transactions as appropriate. Takes a role in branch sales meetings. Accountable for scheduling breaks/lunches, shipping/ordering branch cash, monitoring cash limits, posting over/short errors, daily processing of cash items, training new tellers, giving positive reinforcement, and giving present component of agenda. Best of all, this role is the gateway to future career opportunities with Citizens Bank.

We believe that creating a Good Workplace is not just Good Banking, it's Good Business.

As a Senior Teller your primary responsibilities include:

Go above and beyond for customers: Aspire to deliver world class customer service

Drive sales through service: Achieve sales and referral goals by developing a positive customer experience

Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success

Maximize personal productivity: Desire to maximize personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals

Grow your own capabilities: Actively participate in opportunities to expand knowledge, influencing and interpersonal skills

Qualifications

High School degree or equivalent required

Minimum of one year Senior Teller experience

Minimum one year cash handling required

Strong customer service skills

Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record

Ability to work branch hours, including weekends and some evenings

Knowledge of regulatory and compliance policies and procedures OR Compliance with applicable banking laws and regulations

Ensures staff compliance with bank policies and procedures.

Proven referral track record

Ability to execute all Senior Teller-related duties

Ability to travel, as needed, to required trainings and/or other branch locations

Preferred Skills:

Proficiency in basic computer knowledge

Meets Senior Teller sales referral goals and actively participates in sales promotions

Hours and Work Schedule

Hours per Week: 35

Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.