Head of HHonors - Full-time / Part-time

The Head of Hilton HHonors will lead all aspects of Hilton Worldwide's guest loyalty program, Hilton HHonors. The 44-million-member strong Hilton HHonors program is a key component of the company's focus on forming direct, one-to-one relationships with travelers. HHonors enables personalized access to the best Hilton has to offer and provides accessible rewards that empowers guests with unprecedented choice and control.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?
The Head of Hilton HHonors will report to the Global Head of Loyalty and Partnerships, and will partner with Brands, Marketing, Channel, Sales and Revenue Management leaders to enroll new members, continuously evolve the member experience and deliver short-and-longer term commercial goals. Specifically, the Head of Hilton HHonors will be accountable for creating, reimaining and optimizing; programs designed to enroll, onboard and engage new HHonors members; member and elite tier benefits, including economics; a rewards currency program, which includes partner currency and rewards and a data-driven approach to targeted and above-the-line promotional activities.

 

Other key priorities are listed below:

• The incumbent will be a dynamic leader, with a proven track record evaluating and identifying opportunities from a strategic perspective, including the ability to develop, prioritize and implement plans to meet the organization's core strategic goals

• Strong leadership, problem-solving and collaboration skills will be needed

• Excellent communication ability

• Ability to analyze financial data in order to make strategic and tactical decisions

• Strong quantitative and analytical background with attention to detail

• Ability to advocate and implement professional development for self, direct reports and others

• Absolute discretion and confidentiality regarding sensitive information

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

• BA/BS Bachelor's Degree

• A minimum of ten (10) years of professional experience

• A minimum of six (6) years of Director level experience

• A minimum of five (5) years leading large cross-functional teams with experience facilitating collaboration, focused creativity and purposeful innovation across functional subject-matter-experts

• A minimum of five (5) years leading a loyalty program within the Hospitality, Travel, or Retail industries

• A minimum of five (5) years of experience creating and maintaining multi-year strategic plans and roadmaps, as well as complex large-scale P&Ls and department budgets

• A minimum of five (5) years creating and delivering presentations to a wide range of internal and external constituents ranging from front-line Team Members to senior leaders

• A minimum of five (5) years setting and driving the research, analytical insights and CRM agendas for a global brand, product and/or loyalty program

• A minimum of five (5) years of experience budgeting and forecasting demand for global products, preferably those that are experiential in nature

• Proven experience leveraging financial and consumer data and insights to facilitate data-drive decision-making in complex environments

• Ability to travel up to 40% of the time

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

 

• MA/MS Master's Degree or commensurate professional experience

• A minimum of eight (8) years of experience at the executive level

• Experience as the leader of a customer loyalty program, strongly preferred

• Brand and/or product management experience a plus

• Hospitality and/or travel industry experience a plus

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA/Disabled/Veterans