Healthcare Member Service Representative - Full-time / Part-time

*DO NOT APPLY IF YOU DO NOT HAVE CALL CENTER EXPERIENCE!*

Aerotek is seeking Member Service Representatives with one to three years of call center experience. Ideal candidates must also have insurance industry experience.

Job Duties/Tasks:

• Responsible for handling all inbound/outbound call and assuring that customer inquiries and concerns are fully resolved and/or transferred to the appropriate department
• Identifies, researches, and resolves member issues and accurately documents everything in the system
• Responds all questions regarding health plan benefits, claims, and billing
• Responsible for effectively collaborating with cross-functional departments in order to resolve member issues
• Must maintains high call quality standards at all times
• Performance and success will be based on several factors; attitude/openness to feedback, quality of calls, member customer service survey results, attendance, availability/reliability

Qualifications:

• Must have a minimum of one year of customer service experience in a call center environment
• High school diploma or equivalent
• Insurance industry experience is highly preferred
• Healthcare experience is a plus
• Excellent communication skills and problem solving
• Must be able to multi-task
• Great computer skills
• Must be able to start working on September 8th, 2015

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.