Customer Service Representative - Full-time / Part-time

Aerotek is hiring Customer Service Representatives.

Duties Include: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the clients issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Education/Experience
o High School Diploma or GED required
o 5 years customer service (can be in food or retail industries)

Responsibility level
o Exercises independent judgment with minimal direction from supervisor

Skills
o Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
o Ability to work independently and manage ones time (Required)
o Ability to accurately document and record customer/client information (Required)
o Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Major Job Duties and Responsibilities:
o Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
o Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
o Refer unresolved customer grievances to designated departments for further investigation
o Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
o Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
o Solicit sale of new or additional services or products

Hours: Monday-Friday 10:30am-7pm

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.