Lead Retail Sales Associate- Phoenix Airport - Full-time / Part-time

The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customer service through coaching, counseling and mentoring; providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

* Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
* Administers all point of sale opening and closing procedures in accordance with corporate policy
* Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
* Ensures that all customers receive receipts on all purchases
* Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
* Communicates all merchandise needs or issues to appropriate supervisors
* Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
* Participates in physical inventory counts as required

Minimum Qualifications, Knowledge, Skills, and Work Environment:

* Requires a High School diploma or general education development (GED) diploma
* Requires a minimum of 6 months cash handling and customer service experience
* Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
* Ability to lift and/or move up to 40 pounds
* Requires the ability to bend, twist, and stand to perform normal job functions
* Experience in retail merchandise sales preferred
* Team leader experience preferred

Equal Opportunity Employer (EOE)


Phoenix, Arizona
Phoenix, AZ

*Competitive compensation
*401(k) retirement savings plan
*Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance
*Flexible spending account for health expenses
*Paid vacation
*Credit union membership

HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.