Collections Team Leader - Heathrow, FL - Full-time / Part-time

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's nextfor you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

We have opportunities for Team Leaders in our Collections group.

Our Collections group creates and delivers the right solutions to our customers.

Collections : Partner with our customers to provide the right solutions for delinquent credit card and retail banking accounts

Recovery : Provide solutions on credit and retail accounts that have charged-off

Branch Hotline : Assist Retail Bankers with customers in a branch

We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills:

Develop and lead team of Specialists

Lead by example and coach on key behaviors to drive results

Responsible for performance management

Select and retain talent

Identify ways to support inclusion and diversity

Customer Focus

Resolve employee and escalated customer problems and inquires

Operates with urgency and meet deadlines

Communication Skills

Communicate both verbally and written

Ability to influence internal and external business partners

Relationship management

Problem Solving Skills

Ability to delegate tasks

Conflict resolution skills

Prioritize diverse workloads

Analytical Skills

Participates in execution of strategy

Specialized functional or technical knowledge that allows for independent thought and action on important department activities

Required to abide by all applicable regulatory and department practices and procedures

Drive risk and control initiatives

Computer Skills:

Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools

Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications

Minimum of two years management experience strongly preferred

Must be willing to work in an environment that requires phone-based customer interaction

Advanced proficiency with computer functions with MS office suite strongly preferred

High School Diploma or equivalent required, Bachelor's Degree preferred

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran