In-Person Assister - Passaic/Bergen (Clifton, NJ) - Full-time / Part-time

Job Title: In-Person Assister (IPA)
Reports to: Site Supervisor
General Summary: An In-Person Assister (IPA) is responsible for delivering education, participating in outreach events, and providing unbiased in-person assistance for consumers seeking to enroll in Qualified Health Plans through the Health Insurance Marketplace provided by Affordable Care Act. IPAs will work with individuals, families, and small businesses to help them understand their coverage options and make an educated decision; including employer-sponsored coverage, possible tax subsidies, and options for employees.
Responsibilities:
1. Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
2. Provide consumers with unmatched customer service.
3. Provide all services in a manner that is culturally and linguistically sensitive to meet the consumer's needs while demonstrating respect for diversity.
4. Assist with outreach events to promote the Enrollment Assistance Center (EAC) as needed.
5. Travel to special enrollment events.
6. Deliver general education about the Affordable Care Act and Healthcare Exchange.
7. Comply with federal privacy laws and regulations in regards to personal identifiable information (PII). (Note: IPAs will be handling less PII than last enrollment period.)
8. Assist consumers through the application process, eligibility determinations, and plan selection.
9. Refer consumers with appeals, grievances, and complaints to the appropriate agency.
10. Comply with Standard Operating Procedures (SOP).
11. Accurately record required data in QMART.
12. Answer Incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned.
13. Always display professionalism when interacting with the consumer, supervisor and other in-person assistance staff.
14. Complete a minimum of 15 consumer enrollments into a QHP/week.
15. Other duties as assigned

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.