New Restaurant Training Consultant - Texas

The primary objective of the Ops Services Team is to create successful restaurants through the achievement of sustainable programs that teach, develop, and empower restaurant managers and crew, allowing them to take on more responsibility quickly.

The New Restaurant Opening (NRO) Apprentice learns from the NRO Manager and assists them in managing and overseeing the new restaurant opening process for the company. The NRO Apprentice supports their local region, but is deployed nationally. They strive to become subject matter experts as it pertains to all aspects of opening new restaurants, while working in concert with their peers in order to ensure a unified national approach to new restaurant openings. The NRO Apprentice identifies, develops, and builds a strong bench of Training Coordinators (TC’s). They also share best practices and resources, analyze costs, refine and improve the opening process, and provide input and suggestions to improve national SWAT training materials.

Responsibilities: The primary responsibility of the NRO Apprentice is to work with the NRO Manager to open new restaurants with well trained, confident crew members who understand our Food With Integrity philosophy, cook and prepare great tasting food, and deliver outstanding customer service.

The NRO Apprentice learns from the NRO Manager to build and sustain the TC bench by identifying, developing, coaching, and validating competency of TC’s. They also learn how to build and sustain the bench of SWAT teams through the same process. The NRO Apprentice provides feedback to the appropriate supervisor on the TC/SWAT team members’ performance.

The NRO Apprentice coordinates and works with applicable departments involved in a new restaurant opening. They coordinate schedules and conduct all necessary meetings to ensure the success of new restaurant openings; and work with Area Managers/Team Leaders to ensure that appropriate staffing plans are in place for all positions at each restaurant.

The NRO Apprentice follows the training path in order to execute new restaurant openings, while adhering to all standard opening procedures. They collect information about successes/challenges/opportunities of new restaurant openings, make appropriate changes to refine and improve processes based on that information, and then communicate results to the appropriate parties.

Working in partnership with Regional Leadership, the Ops Services team, NRO Managers, and peers, the NRO Apprentice assists in setting goals that will ensure the success of new restaurant openings, and measures achievement of those goals.

The ideal candidate will:

• Want to be part of a force for change in food culture
• Have worked in restaurant operations at Chipotle for 1-2 years and have participated in SWAT as either a TC or station trainer
• Believe that collaboration is something you just do instead of something you talk about
• Be self-driven and a bit of a perfectionist who knows how to multitask
• Understand the Chipotle way of operating and training as well as the Food With Integrity philosophy
• Not be afraid to share opinions (and back them up with facts and supporting information), and will listen and value the opinions of those around them
• Believe that clear communication, organization, and timeliness are not dirty words
• Embrace change and love to learn
• Have an interest in helping others develop, grow and learn, and want to do so themselves
• Enjoy speaking in front of large groups of people
• Like to travel (a lot!)

The ideal candidate will NOT:

• Like to sit at a desk all day and avoid talking to other people
• Want someone else to constantly tell them what to do
• Think that “classroom style” is the best way to teach everything
• Dislike burritos