Senior WFM Business Analyst - capacity planner- Multiple Locations - Full-time / Part-time

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)Use your Sharp Analytical Skills to help us conduct and manage outcomes of various studies which include reviewing, forecasting, trending, and presenting information for operational and business planning! Support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes. This position will provide forecasting support to Specialty Workforce Management.  The forecaster will allow for effective use of resources for both call center and back office functions.
 
United Health Group has an opening for a Senior Workplace Business Analyst to support our business in a UHG office in Jacksonville, FL, Overland Park, KS, Costa Mesa, CA, or Tucson, AZ.   

Required Qualifications:

Bachelor's degree in Business, Finance, Statistics or related field  OR equivalent work experience of 4 years in workforce management, process optimization,  business/finance analysis or similar capacity
At least one of these software experiences and expertise:   Nice IEX, Avaya CMS, Blue Pumpkin, or eWFM
2+ years' experience in forecasting workload requirements in call centers or back office environments
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, PowerPoint, Word) with strong presentation skills in all three applications
Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes
The ability to build, maintain, and present clear staffing models
Excellent communication, time/project management, problem solving, organizational, and analytical skills
Preferred Qualifications:

Working knowledge of relational databases, database structures
Experience with Nice IEX, Avaya CMS, and regression modeling
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: forecasting, planning, workforce, analyst, Jacksonville, FL, Florida, Overland Park, KS, Kansas, Costa Mesa, CA, California, Tuscan, AZ, Arizona