0365 - Full-time / Part-time

Job Description:
Drive interaction with small customers (300 licenses and below) to maintain customer satisfaction during the FastTrack deployment phase. You are responsible for delivering the customer Onboarding Experience for Office 365. You will be interacting with internal partners, Enterprise services and support teams, the field sales organizations and Office 365 business groups in support of your customer needs.

The ideal candidate should have at least 3-5 years of experience with Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge) and has expertise with Microsoft Exchange Server 2007/2010/2013, Windows client, Windows Server, Active Directory, and Mobile device technologies.

Execute, manage and lead a set of Office 365 customers (small business 10-300 licenses) through the Onboarding process, via chat or phone.
Proven history of demonstrated technical skills in Exchange Administration
Assist Office 365 customers with configuration of onboarding tools and processes technology
Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle
Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics

Successful Candidate Competencies:
Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.
Strong technical leadership, relationship building to create, reinforce, motivate and guide customers in Exchange Administration and applications inside O365 suite.
Knowledge of Office 365 technical architecture.
Knowledge of Exchange 2007- technical architecture
Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
Strong problem solving ability ranging from conceptualization to implementation
Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering clear outcomes and a call to action.
Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.
Proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.
Understanding of O365 capabilities, migration process, challenges facing O36.

At Experis, we give our consultants the opportunity to earn some of the most comprehensive benefits in the industry. Along with competitive pay, benefits may include medical, dental and vision insurance, holiday and vacation pay, life insurance, 401(k), and referral bonuses

Experis is an Equal Opportunity Employer (EOE/AA)